City Operations Head (Multiple Cities) Full Time

Overview

Allo Health is looking for a City Head to own and grow our operations in different regions, currently 12 clinics, expanding to 14-15 over the next few months. This is a leadership role with full accountability for city revenue, clinic performance, and team development across doctors and patient-facing staff.

The right candidate has a track record of building trust with doctors, developing frontline teams, and driving measurable business outcomes from the ground up.

Key Responsibilities

Clinic Operations and Growth

• Own end-to-end clinic performance across 12+ locations, covering metrics like revenue, patient conversion, retention, and appointment fulfilment
• Assess clinic health on a weekly basis and prioritise intervention, monitoring, or protection accordingly
• Lead operational readiness for 2-3 new clinic launches, including doctor onboarding and team stabilisation

Doctor Relationship Management

• Build and sustain trusted relationships with 14+ doctors across Bangalore
• Conduct structured monthly reviews with each doctor, focused on career growth, earnings trajectory, and clinic experience
• Identify and close performance gaps in partnership with central clinical and operations teams

Team Development

• Lead a team of 14 patient-facing executives and cluster leads
• Drive capability development through structured training, regular feedback, and performance conversations
• Build a culture where gaps are identified and resolved at the team level, before they require escalation
• Run monthly recognition meets and maintain consistent team engagement across clinics

City Performance

• Own Bangalore’s growth and present performance reviews with a clear diagnosis and recommended actions
• Manage local demand levers such as online platform presence, patient reviews, and clinic-level outreach activity
• Monitor cost efficiency across clinics and raise operational issues proactively through the right channels

Experience Requirements

Minimum Requirements

• 4+ years of experience managing multi-location operations with teams of 15 or more
• Demonstrated experience building and managing relationships with doctors or clinical stakeholders
• Strong analytical grounding and comfortable using data to diagnose problems and drive decisions
• Background in healthcare, diagnostics, pharma, or D2C health preferred. Candidates from adjacent industries with strong clinical stakeholder experience will be considered

Additional Requirements

• Field-first approach, with significant time spent across clinics rather than behind a desk
• Ability to distinguish between demand, supply, and people problems and act accordingly
• Strong communication and interpersonal skills across clinical, operational, and business stakeholders
• Willingness to travel regularly across Bangalore clinic locations

Candidates who have led teams working directly with patients and understand what it takes to keep those teams performing consistently are strongly encouraged to apply.