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Who we are
VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.
As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.
We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.
#VOIS #BeUnrivalled #CreateTheFuture
About This Role
We are seeking an experienced Unified Communications professional to deliver expert-level support for enterprise-grade Voice over IP and Unified Communications services. The individual will ensure high availability, optimal performance, and end‑to‑end incident resolution across customer environments. This role involves managing complex technical issues, validating critical service changes, supporting service ramp-up activities, executing health checks, and contributing to continuous improvement of monitoring, automation, and operational efficiency.
What you will do
- Deliver expert end‑to‑end technical support for Unified Communications services.
- Provide inputs for planning, assessment, implementation, rollout, and complex change preparation.
- Validate service-impacting changes executed by second-line teams.
- Resolve technical issues raised by external customers within defined service levels.
- Guide customer technical teams on resolving service-impacting incidents.
- Conduct and enhance monitoring using scripting and existing tools.
- Build knowledge within the team and support continuous service improvements.
- Manage technical service ramp-up including installation, configuration, and coordination of setup tasks.
- Set and manage service expectations with customers and internal stakeholders.
- Build sustainable relationships with internal and external partners to maintain SLA compliance.
- Define, execute, and close proactive health checks for Unified Communications systems.
- Participate in technical audits and close identified gaps.
Perform incident, problem, and root-cause management for P1/P2 issues
Who you are
- Expert-level knowledge of SBC, IP networks, and mobile networks.
- Strong expertise in Oracle SBC configuration, upgrades, and troubleshooting.
- Experience in enterprise environment operations and maintenance.
- Expert knowledge of SIP and RTP protocols and Oracle SBC deployment.
- Expertise in at least two areas: VOIP, IMS, GSM, LTE.
- Understanding of virtualisation and cloud computing.
- Experience working in a multinational environment.
- English proficiency at B2–C1 level.
- Desired: knowledge of routing protocols, cloud and signalling standards; scripting proficiency; ITIL understanding; ability to operate in high‑pressure environments.
Not a perfect fit
Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.
What’s in it for you
(Inferred from role scope)
- Opportunity to work with advanced Unified Communications and VOIP technologies in a global enterprise environment.
- Exposure to highly complex customer networks and cross-functional stakeholder groups.
- The chance to influence service optimisation and stability through automation and improved monitoring.
- Participation in global transformation initiatives across multiple markets.
What Skills You Will Learn
- Advanced troubleshooting and root‑cause analysis for critical UC platforms.
- Scripting and automation for monitoring and service optimisation.
- Deep expertise in Oracle SBC, SIP, RTP, and complex signalling standards.
- End‑to‑end change management for enterprise-grade services.
- Cross‑functional collaboration and stakeholder engagement in a multinational environment.
VOIS Equal Opportunity Employer Commitment
Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.
Join us
At Vodafone, we’re working hard to build a better future — a more connected, inclusive and sustainable world. As a dynamic global community, it’s our human spirit, together with technology, that empowers us to achieve this.
We challenge and innovate to connect people, businesses, and communities. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast, and get it done together.
With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.
Alert
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#JDEnhancedByTARA
Follow us on social media and #StayConnected
- LinkedIn: https://www.linkedin.com/company/vois/
- Facebook: https://www.facebook.com/voisglobal
- Instagram: https://www.instagram.com/voisglobal/
- Chat with our employees: https://lnkd.in/dpkrcvR2
Who We Are
We are a leading international Telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people’s lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same.
Belonging at Vodafone isn’t a concept; it’s lived, breathed, and cultivated through everything we do. You’ll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. ;We’re committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included.
If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please refer to https://careers.vodafone.com/application-adjustments/ for guidance.
Together we can.