Information Technology Service Management Full Time

We seeking an ITSM professional proficient with Incident , Problem and change Management with ITIL certifcation

Job Details:

Experience : 5 – 10 yrs

Shift : Rotational shifts inclusive of night shift and Rotational Week off

Location: Chennai Shollinganullur

Responsibilities:

• Design, implement, and optimize IT Service Management processes based on ITIL best practices.
• Lead ITSM tool configuration, customization, and integration to enhance service delivery.
• Conduct regular assessments of ITSM processes to identify areas for improvement and implement changes accordingly.
• Collaborate with IT teams to ensure that service level agreements (SLAs) are met and continuously monitored.
• Provide training and support to staff on ITSM tools and processes to foster a culture of continuous improvement.
• Analyze service performance data and prepare reports for management to aid decision-making.
• Manage incident, problem, change, and release management initiatives to minimize disruptions and improve service availability.

Requirements

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• years of experience in IT Service Management, preferably in a senior or lead role.
• Deep understanding of ITIL framework and certification (ITIL Expert preferred).
• Proficiency in using ITSM tools such as ServiceNow, BMC Remedy, or similar.
• Strong analytical and problem-solving skills with a focus on process optimization.
• Excellent communication and interpersonal skills, capable of working with technical and non-technical stakeholders.
• Ability to mentor and lead junior staff members and foster a collaborative team environment.