Customer Support Executive (CSE) Full Time NEW

Surplus Fabrics is looking for a proactive and customer-focused Customer Support Executive to manage and respond to customer inquiries across social media platforms including Instagram, Facebook, and WhatsApp. The ideal candidate will ensure smooth communication, quick query resolution, and efficient order handling while maintaining a structured workflow.

Key Responsibilities

• Manage and respond to customer queries via Instagram, Facebook, and WhatsApp in a timely manner
• Handle customer conversations, provide product information, and resolve issues effectively
• Take and process customer orders accurately
• Maintain a well-organized queue of customer interactions
• Ensure smooth daily workflow and timely follow-ups
• Coordinate with internal teams for order processing and issue resolution
• Maintain professionalism and a positive brand voice in all communications

Required Skills & Qualifications

• Proficiency in Hindi and English (both written and spoken)
• Basic computer knowledge and ability to use social media platforms efficiently
• Strong communication and interpersonal skills
• Ability to multitask and manage multiple customer conversations
• Good organizational and time management skills
• Customer-first attitude with problem-solving ability

Job Type: Full-time

Pay: ₹10,000.00 – ₹30,000.00 per month

Work Location: Remote