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Job Description Experience Requirement: 3+ Years Company Overview: Iron Systems is an innovative, customer-focused provider of custom-built computing infrastructure platforms such as network servers, storage, OEM/ODM appliances & embedded systems. For more than 15 years, customer have trusted us for our innovative problem solving combined with holistic design, engineering, manufacturing, logistics, and global support services.
Job Description:
Program management and Execution:
- End to end Project Planning, program management and coordination (Activities and Resources)
- Responsible for overall projects processes and deliverables
- Project on-boarding, daily tracking of performance, proactive communication, and escalation management
- CSAT: Drive highest level of customer satisfaction and be a customer-referenceable account
- Zero Escalation: Issue Identification, Resolution and Stakeholder Management
- Finance Management: Invoicing, Collection, Account Growth
- Experience in automation of projects
Dashboards & Reporting:
- Project kickoff, Weekly governance, documentation, reports, and dashboard boards
- Stakeholder Management
- Partnership with Customers and Stakeholders with a Customer-focused mindset
- Process and Service Improvements & Identification of new business
- Process Consultancy and Improvement
- Project Initiation, Project Planning and Project Execution
- Participates in negotiating Service Level Agreements (SLAs) and Operational Level Agreements (OLAs) for the service
- Handling change requests in Project Management
- Maintain project documentation and course folders and SLAs
- Pro-actively report to senior management on all technical issues relevant to their area of responsibility
Skills Required:
- Should possess an outstanding working experience of 3+ years with a bachelor’s or master’s degree in computer science/IT or other affiliated courses.
- Should have sufficient organizational skills and ability to carry out multiple and intricate tasks.