Information Technology Business Analyst Full Time

Looking for a Business Analyst who will act as the bridge between business stakeholders and the product & engineering teams, ensuring that requirements are clear, testable, and aligned with business rules while supporting the full lifecycle from discovery through UAT and production rollout.

Key Responsibilities

Requirements & Analysis

• Lead requirement elicitation for new features and change requests.
• Translate business needs into well‑structured user stories and tasks in Jira.
• Produce and maintain BRDs / requirement pages / change documents in Confluence.
• Clearly define acceptance criteria (functional, edge cases, data and scheduler behaviour etc.,), following patterns used in Jira stories (e.g. timing rules, recipient logic, single‑send guarantees, content correctness).

Solution Design Support

• Work closely with architects and developers to refine workflows.
• Clarify rules for status‑driven UI behaviour (e.g., when Actions should be available in the member portal, when expiry dates should or should not be shown).
• Ensure design addresses known issues surfaced in QA bugs.
• Create wireframes for UI changes.
• Propose consistent UX patterns by referencing existing modules.

Backlog Management & Documentation

• Own and groom the product backlog ensuring stories are Properly scoped, prioritized and linked to epics.
• Maintain traceability from requirement documents → Jira epics/stories → sub‑tasks → UAT and Production.

QA / UAT Support & BA Validation

• Collaborate with QA to refine test scenarios.
• Execute BA verification tasks in staging environments before UAT handover
• Support business users during UAT:
• Validate that functionality matches the documented requirements and mock-ups.
• Confirm that issues raised in prior bugs are resolved.
• Prepare UAT scenarios and scripts based on acceptance criteria.
• Capture UAT feedback and convert into follow‑up stories/bugs.

Production Readiness & Post‑Release Support

• Define and review deployment plan and BA sign‑off tasks for releases.
• Monitor key flows post‑release, aligning with support/QA to confirm that postproduction observations are addressed.
• Work with stakeholders to prioritize and triage production issues and enhancements.

Required Skills & Experience

Domain & Functional

• 3–7 years of experience as a Business Analyst in web or enterprise applications,

Analysis & Documentation

• Proven experience writing clear user stories & sub‑tasks with robust acceptance criteria.
• Ability to produce high‑quality BRDs, change documents, mock-up aligned specs and to maintain them in Confluence with supporting links
• Comfort with SQL‑level thinking for analysis and validating data conditions with developers/DBAs.

Tools & Platforms

• Hands‑on experience with:
• Familiarity with multi‑environment workflows: QA, Staging, Production, including BA and UAT validation.
• Jira Software for backlog management, sprint planning, and linking epics/stories/bugs.
• Confluence (or equivalent) for requirements and change documentation.

Soft Skills

• Strong communication skills to work with US‑based client stakeholders and internal teams.
• Ability to challenge and refine requirements, highlight gaps, and propose options.
• Attention to detail and ownership mindset—especially around closing the loop from requirement to UAT to production behaviour.

Nice‑to‑Have

• Strong understanding of:
• Experience with labour union / trade association systems or certification programs.
• Exposure to .NET / SQL Server environments or similar enterprise stacks.
• Memberships, online payments & dues, certificate expiry & renewal, data sync between different databases, application integration with Salesforce.
• Notification life cycles (event triggers, scheduler‑based jobs, one‑time vs repeat notifications).
• Status‑driven workflows (Pending / Approved / Rejected / Expired / Lapsed) and their UI impact.
• Audit and logging needs.

Education

• Bachelor’s degree in computer science, Information Systems, Engineering, or related field; or equivalent practical experience.

Work Mode – Remote

Work Hours – 1.30 PM to 10.30 PM