Service Operations Technology, AS Full Time

Job Title: Service Operations Technology, AS

Location: Pune, India

Corporate Title: AS

Role Description

TDI PB (Private Bank) Production Stability, provides 2nd Level Application Support for business applications used in branches, by mobile sales or via internet. The department is responsible for the stability of the applications. Incident Management and Problem Management are the main processes that account for the required stability. In-depth application knowledge and understanding of the business processes that the applications support are our main assets.

Job Description Summary

The Production Analyst acts as an IT specialist who carries out various tasks related to IT services within the Service Operations Organization of the Service Management environment.

Candidate/Applicant provides Candidate/Applicant and supports the respective service teams to ensure that the Service Operations division provides effective IT services.

• You support home loan saving applications and IT systems and support measures to realign them in Deutsche Bank data centers and cloud services provider
• You support IT service operations, e.g. in troubleshooting and solving incidents and problems
• You work with other IT service specialists and relevant specialties to solve problems effectively and quickly
• You are in continuous exchange with colleagues and work together to optimize the service operations processes for the design of a sustainable and secure IT operation
• You will contribute to the safeguarding and functional expansion of IT monitoring by designing and implementing various improvement measures
• You ensure that defined performance indicators are monitored and adhered to
• You pursue the tasks and objectives of Services Operations as part of the Business Continuity Process

What We’ll Offer You

As part of our flexible scheme, here are just some of the benefits that you’ll enjoy

• Best in class leave policy
• Gender neutral parental leaves
• 100% reimbursement under childcare assistance benefit (gender neutral)
• Sponsorship for Industry relevant certifications and education
• Employee Assistance Program for you and your family members
• Comprehensive Hospitalization Insurance for you and your dependents
• Accident and Term life Insurance
• Complementary Health screening for 35 yrs. and above

Your Key Responsibilities

• Handling Incident- /Problem Management und Service Request Fulfilment
• Analyze Incidents, which are addressed from 1st Level Support
• Analyze errors occurred out of the batch processing and interfaces of related systems
• Resolution or Workaround determination and implementation
• Supporting the resolution of high impact incidents on our services, including attendance at incident bridge calls
• Escalate incident tickets and working with members of the team and Developers
• Handling Service Request eg. Reports for Business and Projects
• Providing resolution for open problems, or ensuring that the appropriate parties have been tasked with doing so
• Supporting the handover from new Projects / Applications into Production Services with Service Transition before Go Life Phase
• Support On-call activities within the L2 production team
• Manage the overall service operations within the team

Your Skills And Experience

• 5 or more years of experience working in L2 Production Support team
• Production Support / ITIL / Incident Management / Problem Management / Change Management/ Service Management
• Mandatory technical skills (hands-on): Unix/Linux, Oracle SQL, Shell Scripting, Cloud technologies, Batch-Job Controlling Tool (Automic UC4/AutoSys/Control-M)

Nice to have

• RedHat OpenShift knowledge and Java applications knowledge.
• Experience in On-Call Support activities (must have)
• Extensive analytical and process related thinking combined with creativity, independence and assertiveness, to design procedures/processes.
• Organizational Skills (Project experience, independent working)
• Communication Skills (good verbal and written communication)
• ITIL Know How

Education/Certification

• Bachelor’s degree (preferably BE IT or BE Computer Engineering) from an accredited college or university with a concentration in Computer Science or IT-related discipline)
• ITIL Foundation Certificate (preferred but not mandatory)
• Good knowledge on interface technologies and communication protocols
• Very strong English written & verbal skills required.
• Good language skills in German required (preferred but not mandatory)

Key Technical Competencies

Proficiency Level (1 to 5)

• Quality Management – P4 – Advanced
• Client Services – P3 – Experienced
• Process Development & Management – P3 – Experienced
• Industry Knowledge – P3 – Experienced
• Innovation – P3 – Experienced
• Managing Complexity – P3 – Experienced
• Product Knowledge (internal & external) – P3 – Experienced

How We’ll Support You

• Training and development to help you excel in your career
• Coaching and support from experts in your team
• A culture of continuous learning to aid progression
• A range of flexible benefits that you can tailor to suit your needs

About Us And Our Teams

Please visit our company website for further information:

https://www.db.com/company/company.html

We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively.

Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group.

We welcome applications from all people and promote a positive, fair and inclusive work environment.