Application Support Engineer DMS Worksite Full Time

Key Skills: Splunk, Data Management, Application Support, Application management

Roles and Responsibilities:

• Support DMS (MySQL, .NET, Python, iManage integration with CAM and Litera).
• Troubleshoot ingestion, indexing, search, and document lifecycle issues.
• Participate in rotating shifts and on-call.
• Troubleshooting & Resolution: Investigate, diagnose, and resolve technical application issues to restore services quickly.
• Monitoring & Maintenance: Monitor application performance, server health, and alert systems to ensure high availability.
• Root Cause Analysis (RCA): Perform in-depth investigations into recurring issues to identify root causes and implement preventive measures.
• Application Deployment: Assist in code migrations, system configuration changes, and software releases.
• Documentation: Maintain up-to-date documentation for support procedures, known errors, and resolution steps.
• Collaboration: Coordinate with development, QA, and infrastructure teams to resolve complex bugs.
• User Support: Provide prompt, clear communication to internal users and clients regarding issue status.

Skills Required:

• Strong experience in application support and incident management
• Hands-on knowledge of Splunk for monitoring and troubleshooting
• Understanding of Data Management systems and workflows
• Experience with DMS platforms (especially iManage)
• Basic understanding of MySQL, .NET, and Python environments
• Strong skills in application monitoring, logging, and alerting tools
• Experience in root cause analysis (RCA) and problem management
• Ability to work in shift-based/on-call support environments
• Strong communication and stakeholder management skills
• Knowledge of application deployment and release support processes
• Ability to work with cross-functional teams (Dev, QA, Infrastructure)

Additional Requirements:

• Excellent English communication skills (written and oral).
• Must support major incidents as escalation point (on-call as required).

Certifications (Preferred): iManage

Education: Bachelor’s Degree in related field