Note: We are only considering candidates who are currently located in Bangalore. Unfortunately, we are not able to consider relocation candidates for this specific opening.
Role: Key Account Manager
About eShipz
eShipz is a fast-growing logistics SaaS company that enables businesses to manage and scale their
outbound shipping operations through automation, data, and deep integrations. Our platform is built to
handle high-volume, complex logistics environments, helping customers improve delivery
performance, reduce costs, and gain real-time visibility across their shipping operations.
At eShipz, Key Account Managers play a pivotal role in client retention, platform adoption, and
revenue expansion. If you enjoy working at the intersection of customers, data, and technology—and
want ownership of high-impact enterprise accounts—eShipz offers a strong foundation to build a
long-term career in B2B SaaS account management.
Key Responsibilities
Client Ownership & Relationship Management
● Act as the single point of contact for assigned key accounts
● Build and maintain long-term relationships with client stakeholders across Operations,
Technology, Finance, and Customer Experience teams
● Conduct regular check-ins, reviews, and Quarterly Business Reviews (QBRs)
Implementation & Adoption
● Drive customer onboarding, implementation, and go-live activities
● Ensure smooth integration of Order, Shipment, Tracking, COD, and Webhook APIs
● Coordinate with internal Tech, Product, and Operations teams for issue resolution
Operational Excellence
● Monitor daily shipment performance including delivery %, delays, RTO, NDR, and POD
● Identify operational bottlenecks and proactively recommend process improvements
● Support clients during peak volumes, escalations, and carrier-related issues
Data, Reporting & Insights
● Analyze shipment and billing data to provide actionable insights
● Prepare and present MIS reports, QBR decks, and performance dashboards
● Highlight cost savings, automation benefits, and efficiency improvements
Revenue Growth & Retention
● Identify upsell and cross-sell opportunities (new carriers, modules, automation features)
● Drive higher platform adoption and shipment volumes
● Ensure timely renewals and minimize churn through consistent value demonstration
Stakeholder Coordination
● Work closely with Sales teams during client handovers and expansion discussions
● Collaborate with Product teams by sharing customer feedback and feature requests
● Coordinate with Finance on billing, freight audits, and reconciliations
Required Skills & Qualifications
Must-Have
● Strong understanding of logistics, shipping, courier operations, and SaaS platforms
● Hands-on exposure to APIs, webhooks, dashboards, and data reporting
● Excellent communication and stakeholder management skills
● Ability to manage multiple accounts and priorities effectively
Good to Have
● Experience in logistics technology, shipping aggregators, or supply chain SaaS
● Understanding of both B2B and B2C shipping workflows
● Familiarity with tools such as Postman, Excel/Google Sheets, and CRM systems
● Prior exposure to Customer Success, Account Management, or Implementation roles
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