Payroll Service Delivery Manager – India M/F (H/F) – SAFRAN INDIA Full Time

Safran est un groupe international de haute technologie opérant dans les domaines de l’aéronautique (propulsion, équipements et intérieurs), de l’espace et de la défense. Sa mission : contribuer durablement à un monde plus sûr, où le transport aérien devient toujours plus respectueux de l’environnement, plus confortable et plus accessible. Implanté sur tous les continents, le Groupe emploie 100 000 collaborateurs pour un chiffre d’affaires de 27,3 milliards d’euros en 2024, et occupe, seul ou en partenariat, des positions de premier plan mondial ou européen sur ses marchés. Safran est la 2ème entreprise du secteur aéronautique et défense du classement « World’s Best Companies 2024 » du magazine TIME.

Descriptif mission

Lead the end-to-end India payroll service within Safran’s Shared Services Center in Hyderabad – delivering accurate, compliant, and on time payroll for multiple Indian entities, while building a scalable, metrics driven service with strong controls, employee experience, and continuous improvement at its core. You will govern external payroll partners, integrate with SuccessFactors and local payroll applications, and partner closely with HR, Finance, Tax, and Internal Control departments to uphold Safran standards. This Shared Services Center role evolves the legacy country process into a standardized, digitally enabled service with defined SLAs, knowledge assets, and continuous improvement culture. Key accountabilities A. Service Delivery & Operations •Own monthly payroll processing across all India entities (on cycle/off cycle), including inputs, validations, reconciliations, & sign off; ensure payslip accuracy and statutory remittances within due dates. •Manage year end and peak cycles (investment proofs, Form 16 generation, bonus/variable payouts, increments). •Ensure data integrity between Workday (HRIS) and local payroll applications; maintain interface controls and variance checks. •Operate via a case/ticketing tool (e.g., ServiceNow): triage, resolve, and document employee payroll queries within SLA; maintain a knowledge base & FAQs. B. Compliance, Risk & Controls •Ensure compliance with Income Tax (TDS), PF, ESI, LWF, Professional Tax, Gratuity, Maternity Benefit, Payment of Bonus, and Shops & Establishments, as well as labour codes as notified. •Govern internal control framework (ICF): access controls, SoD, approvals, audit trail, and audit ready documentation (internal/external/Group). •Uphold data privacy (PII protection), records retention, BCP/DR readiness, and incident management. C. Vendor & Stakeholder Management •Lead the payroll vendor governance: SLAs, KPIs, rate cards, change control, and quarterly business reviews; drive continuous improvement and issue remediation. •Partner with HRBPs, HR Admin/Time & Attendance, Finance/Tax/Accounting, Internal Control; align monthly calendars, cut offs, and approvals. D. Reporting & Analytics •Publish monthly service dashboard: On time %, Accuracy %, Ticket SLA %, First Contact Resolution %, CSAT/NPS, statutory filings on time %, and audit findings. •Provide payroll cost reports, variance analysis, funding files/JVs to Finance; support GL reconciliations and year end closes. E. Transformation & Continuous Improvement •Standardize and document SOPs, RACI, and work instructions; drive Lean improvements, automation (RPA/self service), and error proofing. •Lead transition/stabilization for new entities or scope changes (KT, shadowing, parallel runs, tollgate exits); maintain a service catalogue and OLAs. F. People Leadership •Build and coach a high performing payroll team; run skills matrix, cross training, succession, and workload/capacity planning for peaks

Experience • 8–12 years of India payroll experience with 3–5 years in a people lead or vendor governance role, ideally in GBS/SSC or multinational environments. • Demonstrated ownership of multi entity payroll, year end cycles, and statutory compliance; hands on experience with payroll transitions is a plus. • Proven track record running SLAs/KPIs, case management, and continuous improvement initiatives. Education & Certifications • Master’s/Bachelor’s in HR/Finance/Accounting (or equivalent). • Lean/GBS mindset; Green Belt or equivalent is an advantage. Tools •Working knowledge of SAP Success Factor (or global HRIS), and one or more India payroll platforms (e.g., GreytHR, ADP, Ramco, SAP/Oracle payroll); advanced Excel/analytics; case management (e.g., ServiceNow, Jira). Competencies •Strong command of India payroll legislation and statutory processes; high rigor on controls and deadlines. •Vendor and stakeholder management; excellent communication in English (Hindi preferred; French is a plus). •Customer obsessed, analytical, resilient; thrives in a matrix and multi-cultural environment. What we offer •Build a new Shared Services capability in Hyderabad with regional and Group exposure. •Opportunity to standardize, digitize, and scale payroll with modern tools and analytics. •A culture that values integrity, teamwork, innovation, and operational excellence.