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At Gnani.ai, we don’t just power conversations- we build AI agents that think, speak, and act.
Our voice-first, Agentic AI platform helps enterprises automate millions of customer interactions across voice, chat, and workflows- with zero handoffs, in 40+ languages, and at enterprise scale.
Trusted by 200+ customers, including Fortune 500 brands, we power 30M+ voice interactions daily in 40+ languages, including 12+ Indian languages.
Whether it’s securing transactions, scaling support, or driving collections- our AI agents are built for real-world business impact.
What We Offer:
A unified Generative AI CX suite built for action:
Inya : Free to use Bot Builder platform for Gen AI Agents
Armour365™ : Voice biometrics for real-time, secure authentication
Automate365™ : Omnichannel AI agents for process automation
Assist365™ : Live call intelligence to guide human agents
Aura365™ : Post-call analytics for QA and insights
What Powers Us: – Speech-to-speech Multilingual LLMs for natural, real-time conversations – Domain-specific SLMs tuned for BFSI, retail, auto, healthcare, and more –
20+ patents across voice, NLP, and intelligent orchestration – Agentic AI architecture for zero handoffs and autonomous decision-making
Why Teams Choose Gnani.ai: – Built for Scale : Millions of calls. Dozens of languages. Zero handoffs. – Proven Results : Faster resolutions, 70% cost savings, and happier customers – Enterprise-Grade : SOC2, HIPAA, GDPR, PCI DSS, ISO 27001 certified –
Backed by Samsung Ventures and InfoEdge, with strategic partnerships with NVIDIA, Microsoft, and more
Headquartered in Bengaluru & California, we’re not just building AI- we’re leading the next wave of autonomous customer experiences.
Responsibilities
- Establish clear client retention goals.
- Define success milestones for the clients and employees to work towards
- Assist customers with setting up and navigating various programs
- Promote the value of Gnani.ai’s software & services
- Upsell/ Cross-sell Gnani.ai’s software & services
- Promote value through customer experience
- Assist in creating training courses and educational materials
- Review customer complaints and concerns and seek to improve the customer experience.
- Assist in conducting Customer Workshops on a periodical basis
Requirements and skills
- Proven work experience as a Customer Success Manager or similar role for a minimum of three years
- Working in a SAAS organization is a must
- Experience in dealing with large and mid size Enterprise customers in India
- Should have a quota carrying experience
- Exceptional ability to communicate and foster positive business relationships
- SAAS, Contact centre Technical skills & Clear grasp of digital technology stacks – API’s, middleware, ecosystems and the ability to envision solutions is a must.
- Experience in working with a diverse group- Developers, Program Managers, Sales, Pre-sales is required.
- A bachelor or MBA degree is preferred.
- This role requires fair amount of travel meeting your clients and working from the office location.
