Desktop Support Level 2
IT Support / Helpdesk · Full-time
The Ideal Candidate
The ideal candidate is a dedicated, relentless problem solver who applies logic and an instinctive approach to resolving technical issues. This person should enjoy learning new technologies on the fly while solving diverse technical challenges. The candidate should understand the value of best practices and have the foresight to thoroughly consider all potential outcomes before making impactful changes. The ability to manage the stress of client-down situations is an absolute must, and it is paramount to always provide excellent customer service. This person is expected to be a significant contributor to the helpdesk team.
Job Brief
Reporting to the IT Manager, the Desktop Support Level 2 is responsible for on-site and remote management support of multiple site networks of various sizes and levels of complexity. This position requires handling a full range of tasks, including Azure support, O365, desktop, server, network, and mobile device support. The Engineer must provide superior service with limited to no supervision consistently.
Required Skills
◦ Solarwinds
◦ Kaseya RMM
◦ User Management (Entra ID)
◦ Exchange Management
◦ Intune Device Management (AutoPilot / Lost Mode / etc.)
◦ iOS troubleshooting
◦ Hardware troubleshooting
◦ Verizon/T-Mobile Portal
◦ Patch Management
◦ PowerShell
◦ 8×8 Phone System
◦ Azure Cloud Resources (Files, VPN)
◦ Certifications: CompTIA A+, Microsoft Certifications, Cisco Certifications, etc.
◦ Experience with LAN/WAN, Routers, WiFi (WAPs), Firewalls, Switches, VPN, SDWAN, Access Points, Citrix, VoIP, etc.
Job Responsibilities
· Shift 1
· Shift 2
Educational Requirements
Equal Opportunity Employer
Itvan Tech is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We do not discriminate on the basis of race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, age, disability, marital status, veteran status, or any other characteristic protected by applicable law. All employment decisions are made solely on the basis of qualifications, merit, and business need.
We encourage applications from individuals of all backgrounds and are committed to providing a fair, respectful, and inclusive recruitment process for every candidate.
Job Types: Full-time, Permanent, Freelance
Pay: ₹800,000.00 – ₹2,000,000.00 per year
Work Location: Remote
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