Senior Analyst- Business Process Management Full Time

2026-04-24

Country:

India

Location:

IN-KA-BENGALURU-NORTHGATE ~ Sy No 2/2 Venkatala Village ~ SY NO 2/2 VENKATALA VILLAGE, Yelahanka Hobli

Position Role Type:

Hybrid

At RTX, the world largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world’s most complex problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world.

Pratt & Whitney is a world leader in the design, manufacture and service of aircraft engines and auxiliary power systems and has been revolutionizing modern flight for over 100 years. Join us and help shape the future of aerospace and defense.

What You Will Do:

• Identifying areas of significant customer business impact and improvement opportunities and provide strategic direction & through leadership
• Develop, document, and maintain standard operating procedures (SOPs), process maps, SIPOCs and compliance-related policies
• Managing the life cycle of documents from creation to archiving, maintaining the freshness factor
• Recommend and implement solutions based on analysis of issues and possible implications on the business.
• Work with cross-functional teams; multiple geographies to run a common agenda for transformation & continuous improvement through multiple disciplines
• Lead and Implement business process improvement projects
• Lead the deployment of on-going business optimization and improved customer experience initiatives.
• Handle multiple complex projects simultaneously
• Define innovative solutions (process and systems) to loosely defined business problems.
• Drive continuous improvements across teams using company specific processes
• Tools you need to be successful:
• Exposure to project management or process excellence preferably in areas of customer service and / or operations and / or supply chain
• Experience / know-how of business transformation specifically in managing and driving innovation, transformation projects along with change management with internal & external stakeholders
• Prior experience in process documentation – Standard Operating Procedures, Process Maps, SIPOCs etc.
• Prior experience in Confluence and JIRA is desirable, but not mandatory
• Affinity to details and ability to present facts and figures related to projects
• Ability to effectively influence & motivate others
• Excellent communication and analytical skills with ability to work with multiple partners.
• An inquisitive mind that challenges the norm and leverages lessons learned to drive enterprise change

Qualifications You Must Have:

• University Degree or equivalent and minimum 2-5 years prior relevant experience, or an advanced Degree in a related field and minimum 2 years experience
• Seasoned professional contributor. May manage small projects or processes.
• Works autonomously with limited oversight from manager.
• Works to achieve day-to-day objectives with major impact on operational results within work area.
• Problems typically involve consideration of multiple issues, work areas or specialties. Problems are typically solved through drawing from prior experience and analysis of issues
• Excellent analytical skills
• Excellent communication skills with strong customer focus.
• Project management/ Six Sigma certification will be an added advantage
• Fluent in English with excellent written and verbal communication skills
• Experience user of the Microsoft Office (Word, Excel, PowerPoint), PowerBi would be an advantage
• Experience of working under dynamic and uncertain business conditions
• Experience leading projects, past business process owner experience a plus
• Past and proven customer experience
• Adaptability, business judgement, teamwork
• Focus on results

Work Location: Bangalore

Employment Type: Full-time

Flexible to work in any shift, including EST

This position is classified as: Onsite.

RTX adheres to the principles of equal employment. All qualified applications will be given careful consideration without regard to ethnicity, color, religion, gender, sexual orientation or identity, national origin, age, disability, protected veteran status or any other characteristic protected by law.

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