Coupa Support Analyst Full Time NEW

Job Title: Senior Associate | Lead ServiceNow Developer – Hyderabad

Designation: Senior Associate

Employment Type : Full-time Contract (FTC)

Location: Hyderabad

Job Summary

We are seeking an experienced Coupa Administrator to lead and support our Procure-to-Pay (P2P) processes, system administration, and integrations. The ideal candidate will possess 5+ years of hands-on experience in Coupa, expertise in the AP module, and deep technical understanding of Coupa integrations—particularly with SAP S/4HANA. This role offers the opportunity to drive operational excellence in procurement, collaborate with cross-functional teams, and optimize Coupa’s capabilities for business value.

Your work profile

• Serve as the primary Coupa system administrator, overseeing configuration, user permissions, workflow management, and daily operations.
• Demonstrate advanced expertise in the Procure-to-Pay (P2P) lifecycle and Accounts Payable (AP) modules within Coupa, ensuring optimal process efficiency.
• Manage and support integrations between Coupa and other enterprise systems, with particular focus on Coupa to SAP S/4HANA interface.
• Design, configure, and optimize Coupa workflows to support evolving business requirements.
• Maintain organizational hierarchy, approval chains, and role-based access within Coupa.
• Review Coupa release notes, perform impact analysis, and manage system upgrades.
• Develop and execute UAT, regression testing, and defect validation plans.
• Partner with Procurement, Accounts Payable, Accounting, and IT on integrations and enhancements.
• Coordinate integrations with SAP, Success Factors and SailPoint and other interfacing systems.
• Create and deliver training materials and conduct user and supplier training sessions.
• Enable suppliers via Coupa Supplier Portal (CSP) and cXML.
• Maintain and govern catalogs, pricing, and terms to support sourcing agreements.
• Support Accounts Payable processes including Invoice Inbox, Invoice Smash, and Relish.
• Track and report key P2P KPIs and provide actionable insights.
• Integrate newly affiliated locations into Coupa and ensure policy compliance.
• Maintain documentation, user stories, and Coupa process roadmaps.

Key skills required:

· 5+ years of direct Coupa system administration and support experience.

· In-depth understanding of Coupa P2P, AP, and SIM modules.

· Proven expertise in Coupa integrations with SAP S/4HANA, including knowledge of PO and warehouse-related workflows.

· Strong analytical, troubleshooting, and project management skills.

· Ability to communicate effectively and collaborate across technical and business teams.

· Bachelor’s degree or equivalent combination of education and experience.

· 5+ years of relevant system experience, including 3+ years with procurement or payables systems.

· Strong understanding of internal controls and procurement and financial compliance.

· Hands-on experience administering Coupa Procure-to-Pay.

· Ability to collaborate cross-functionally and communicate effectively.