Process Excellence Manager Full Time

dotSolved, headquartered in Silicon Valley USA, is a leading global provider of business process automation, modern application engineering, and cloud infrastructure services. dotSolved focuses on enabling digital transformations for small, medium, and large enterprises, in the following industries (but not limited to): High technology, Energy, Manufacturing, Financial Services, Media & Entertainment, Communications, Retail, Healthcare, and Education.

dotSolved drives digital transformations for enterprises by defining, automating, and optimizing complex business processes for the digital era and engineering modern, data & analytic driven, applications that deliver intended business value. With hundreds of successful implementations and experience in Big Data, ERP, and Supply Chain, dotSolved can guarantee the creation of measurable business value from project engagements leading to accelerated business growth and profitability for customers.

Job Description

Job Title: Process Excellence Manager

Location: Chennai (Work from Office)

Start Date: Immediate

Engagement Mode: Full Time

Shift Timing: 10.00 – 7.00PM IST

Role Overview: The Process Excellence Manager is responsible for establishing, standardizing, and continuously improving organizational processes to ensure quality, consistency, and compliance. The role works closely with cross-functional teams to drive process adherence, conduct audits, and build a culture of continuous improvement across the organization.

Key Responsibilities

Strategy & Compliance:

Develop and implement QMS policies, SOPs, and process frameworks to ensure adherence to internal standards and external benchmarks (ISO / CMMI where applicable).

Audit & Review

Conduct periodic internal audits, process reviews, and management reviews to evaluate effectiveness and drive compliance across functions.

Process Standardization

Define, document, and roll out standardized processes across departments (delivery, HR, sales, finance) to ensure consistency and scalability.

Process Improvement

Identify gaps, drive corrective and preventive actions, and promote a continuous improvement mindset with a risk-based approach.

Governance & Reporting

Establish KPIs, dashboards, and reporting mechanisms to track process adherence, quality metrics, and improvement initiatives.

Stakeholder Management

Work with cross-functional teams to ensure adoption of processes, drive awareness, and embed a culture of quality across the organization.

Experience

Qualifications and Skills:

10+ years in QMS / Quality / Process Excellence roles, preferably in IT services or consulting environment.

Certifications

ISO 9001:2015 (Lead Auditor/Internal Auditor), Six Sigma (Green Belt preferred).

Knowledge

Strong expertise in process documentation, audits, compliance frameworks, and continuous improvement methodologies.

Core Skills

Process mapping & SOP creation

Audit and compliance management

Analytical and problem-solving skills

Strong stakeholder and change management

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