Team Lead, ACES, IN GSF Full Time

At Amazon, we’re working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customers.

Whatever our customers want, we will find the means to deliver it. With your help, Amazon will continue to enable people to discover new worlds and implement innovation. This is your chance to make history.

We are seeking a Team lead for ICQA team under GSF ACES.

Key job responsibilities

• SOP Ownership & Documentation

Author and maintain Standard Operating Procedures (SOPs) for cycle count processes across GSF Hubs, Fresh and SSD FCs. Ensure SOPs are reviewed, versioned, and signed off in line with quality governance standards

• Field Audit & Quality Governance

Monitor and follow up on FC Quality Audits across GSF sites, including urgent/weekend risk escalations

Review root cause quality in dwelling inventory audits; provide corrective action guidance to site teams

Coordinate with Area Managers, Team Leads, and site ACES teams on audit closure and compliance

Track IRDR completion % and DPMO trends; share daily/weekly reports with stakeholders

• Cross-functional Coordination

Liaise with site operations teams (AMs, TLs, SSAs) and ACES SMEs for quality process adherence

Coordinate with L&D trainers for SOP-based training delivery at UFF sites

Engage with distribution and FC teams on bin hygiene, dwelling inventory, and large adjustment resolution

Escalate quality risks and blockers to the leaders

• Reporting & Review Support

Contribute content to Weekly Quality Reviews (WQR) for Fresh FCs, SSD FCs and Hubs

Provide site-level data inputs for WBR, MBR, and QBR quality decks

Maintain data for compliance related metrics for network-level reporting

Basic Qualifications

• Speak, write, and read fluently in English
• Experience with Microsoft Office products and applications
• Experience with Excel
• Experience in customer-facing environment, warehousing, logistics or manufacturing

Preferred Qualifications

• Bachelor’s degree

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Company – ASSPL – Karnataka

Job ID: A10403415