Product Onboarding Manager Full Time

About Joveo

As the global leader in AI-powered, high-performance recruitment marketing, Joveo is transforming talent attraction and recruitment media buying for the world’s largest employers, staffing firms, RPOs, and media agencies. The Joveo platform enables businesses to attract, source, engage, and hire the best candidates on time and within budget.

Backed by marquee investors like Nexus Ventures Partners, Joveo has been featured in Inc. Magazine’s List of America’s Fastest-Growing Private Companies for three years in a row.

Powering millions of jobs every day, Joveo’s data-driven recruitment marketing platform uses advanced data science and machine learning to dynamically manage and optimize talent sourcing and applications across all online channels while providing real-time insights at every step of the job seeker journey, from click to hire.

For more information about Joveo’s award-winning platform, visit www.joveo.com

About the Job

As a Product Onboarding Manager you will:

• Work closely with customer stakeholders to develop an in-depth understanding of their team’s product objectives.
• Identify organizational needs for new software or technology that will enhance efficiency and performance.
• Manage project expectations through regular meetings, project status reports, and building strong relationships.
• Proactively identify and capitalize on growth opportunities within assigned accounts.
• Be accountable for client education and expectation management, identifying and communicating issues during the implementation process and coordinating their resolution.
• Manage the collection of critical information with clients and suppliers, negotiating and resolving issues related to the implementation process and deliverable timing.
• If necessary, collaborate with product and engineering to create solutions, review communication and marketing materials that support the chain management. Ensuring timely delivery.
• Identify and resolve blockers to expedite customer go-live.
• Design methods for repeatable projects.
• Review, validate and challenge documents received during implementation.
• Proactively own and manage multiple high-visibility and high-profile client and field relationships during implementations with the utmost professionalism, establishing and meeting client expectations to protect the brand and enhance client satisfaction.
• Manage milestones and ensure project templates are up-to-date, monitoring the project management dashboard and weekly Project status reporting.

Roles & Responsibilities:

Client Engagement:

• Serve as the primary point of contact for new clients during the onboarding process.
• Develop a deep understanding of each client’s business objectives and requirements.

Onboarding Planning:

• Collaborate with clients to create tailored onboarding plans based on their needs and product goals.
• Define implementation timelines, milestones, and deliverables.

Product Configuration:

• Guide clients through product setup and configuration, ensuring alignment with their desired outcomes.
• Provide expertise in configuring the product to meet specific use cases.

Training and Support:

• Conduct virtual training sessions to educate clients on product features, functionality, and best practices.
• Address client inquiries and provide responsive support throughout the onboarding journey.

Issue Resolution:

• Troubleshoot and resolve any issues or roadblocks that arise during the onboarding process.
• Collaborate with internal teams and technical resources to ensure timely resolution.

Client Success:

• Timely Success plan sign-off from the customer.
• Monitor client progress and engagement during the onboarding phase.
• Proactively identify opportunities to enhance the client’s experience and drive value.

Knowledge Transfer:

• Ensure clients have the tools and resources needed to become proficient users of the product.
• Provide documentation, user guides, and self-help resources as needed.

Feedback Collection:

• Gather feedback from clients to identify areas for improvement in the onboarding process and product usability.
• Advocate for clients’ needs and provide insights to internal teams.

About you

You’ll be a great fit if you have:

• Strong independent decision-making, organizational, planning and problem-solving skills
• 10+ years experience in a customer success, sales, or onboarding/implementation, ATS Integration role at a SaaS company
• The ability to identify areas for improvement
• A self-starter with demonstrated commercial acumen
• Excellent written and verbal communication skills
• Strong organisational skills
• Ability to specify technical changes to technical/development teams
• Direct customer-facing and implementation delivery experience
• Possess the ability to motivate and maintain effective working relationships
• Ability to rely on experience and judgment to plan and accomplish goals.

Overall, The Product Onboarding Manager, coordinating closely with customer and internal teams (sales, contract management, implementation management, R&D, and finance) is responsible for planning, execution, and successful implementation of Joveo products, and services for our customers.

Joveo is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. For more information, visit www.joveo.com