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Job Description
Key Responsibilities:
- Lead, motivate, and develop individuals and teams to achieve productivity, turnaround time, quality, and customer satisfaction targets.
- Foster a high-performance environment encouraging success and career growth.
- Implement performance management, recruitment, and succession planning.
- Contribute to operational change, innovation, and continuous improvement initiatives.
- Use data insights to monitor operations and optimize efficiency.
- Manage capacity planning, staffing requirements, and proactively address risks.
- Produce accurate management reports, trend analyses, and operational insights.
- Oversee implementation of new contracts with SME support.
- Build proactive business relationships internally and externally.
- Serve as a focal point for client management and senior management interactions.
- Resolve complex issues using independent judgment and discretion.
- Contribute to achieving departmental and company-wide goals.