Customer Engagement Manager (US Markets) | India Full Time

Company Description

YemPover Inc. is a global leader in digital transformation and consulting, powered by a team of seasoned professionals with decades of industry experience. Our experts provide tailored solutions to help clients unlock their full potential and achieve accelerated growth. With deep expertise spanning various industry sectors, YemPover delivers high-quality support and services on-demand. Our certified professionals are dedicated to fostering innovation and success for our clients worldwide.

Role Description

We’re looking for a Customer Engagement Manager based in India with strong experience managing US clients, driving account growth, and delivering value across SAP, AI, and Supply Chain initiatives.

Qualifications

• 5+ years in Customer Success / Account Management / Engagement
• Experience working with US markets
• Proven track record in customer retention & account expansion
• Hands-on experience with AI tools/platforms
• Experience working with the SAP partner ecosystem
• Strong understanding of SAP (S/4HANA or related)
• Background in Supply Chain domain
• Excellent communication & stakeholder management
• Ability to overlap with US time zones
• SaaS / Consulting / Enterprise Tech background
• Experience managing enterprise accounts
• Familiarity with CRM tools (Salesforce, HubSpot)

Responsibilities

• Own and grow relationships with US-based customers
• Drive engagement through QBRs, strategic reviews, and executive conversations
• Identify and execute upsell/cross-sell opportunities
• Act as a trusted advisor on SAP, AI, and Supply Chain solutions
• Leverage AI tools to improve customer insights and engagement
• Collaborate with SAP partners and ecosystem stakeholders to deliver outcomes