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As a Skin Coach, you will be the primary support partner for customers throughout their skincare journey. The role involves explaining routines, motivating customers, answering their questions, and ensuring they feel supported and confident at every step.
Key Responsibilities
- Take calls with customers to explain their skincare regimen
- Provide ongoing support to improve adherence to routines
- Answer customer queries and guide them through their skincare journey
- Collaborate with product and retention teams to share insights
- Encourage consistency and track customer progress
About Company: Traya is an Indian direct-to-consumer healthcare and personal care brand that provides holistic treatment for consumers dealing with hair loss. The company offers personalized, doctor-recommended treatments to determine the root cause of hair fall, alongside a range of hair care products curated from a combination of Ayurveda, allopathy, and nutrition.