Voice Customer Service Executive (International Process) Full Time NEW

Job Title: Voice Customer Service Executive (International Process)
Location: Pune / Mumbai
Experience: Minimum 6 months (International Voice Process preferred)
CTC: Up to ₹7 LPA

Role Overview

TCS is hiring for an International Voice Customer Service role for Pune and Mumbai locations. This opportunity is ideal for candidates with prior experience in international customer service environments and strong communication skills.

Eligibility Criteria

• Minimum 6 months of experience in customer service (International Voice preferred)
• Experience in Banking, Travel, Healthcare, Collections, E-commerce, Telecom, or Technical Support domains
• Graduate or Undergraduate (preferred)
• Strong English communication skills with a neutral accent
• Good computer proficiency (Windows, data entry, etc.)
• Flexible to work in a 24×7 environment (US/UK/AU shifts)

Key Responsibilities

• Handle customer interactions via calls with professionalism
• Manage service activation and issue resolution
• Maintain accurate records of customer interactions and transactions
• Coordinate with internal and external teams for quick resolution
• Process customer requests (orders, billing, provisioning, etc.)
• Schedule appointments and dispatch equipment when required
• Ensure compliance with company policies and timelines
• Escalate issues appropriately when needed
• Maintain data privacy and security standards
• Meet defined performance and quality metrics

Required Skills

• Excellent verbal and written communication
• Strong listening and customer-handling skills
• Analytical thinking and problem-solving ability
• Ability to multitask and work in a fast-paced environment
• Adaptability and resilience

Relocation Note

Candidates who are not currently based in Pune or Mumbai should be open to relocating.

Application Process

Please fill out the below questionnaire form to proceed with your application:

https://myglit.com/lateral/cref/e4f7feaec0

Important Note

Filling out this form is mandatory for further processing of your application. Only shortlisted candidates will be contacted.

Pay: ₹45,000.00 – ₹60,000.00 per month

Work Location: In person