HR Coordinator, EOR Full Time

Rippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers. For the first time ever, you can manage and automate every part of the employee lifecycle in a single system.

Take onboarding, for example. With Rippling, you can hire a new employee anywhere in the world and set up their payroll, corporate card, computer, benefits, and even third-party apps like Slack and Microsoft 365—all within 90 seconds.

Based in San Francisco, CA, Rippling has raised $1.8B+ from the world’s top investors—including Kleiner Perkins, Founders Fund, Sequoia, Greenoaks, and Bedrock—and was named one of America’s best startup employers by Forbes.

We prioritize candidate safety. Please be aware that all official communication will only be sent from @Rippling.com addresses.

What is an Employer of Record (EOR)?

An Employer of Record (EOR) is a service provider that allows companies to legally hire and work with employees in foreign countries without establishing their own legal entity in that country. This is made possible through a legal arrangement where the EOR establishes its own legal entity in the country and hires employees on behalf of the client company. This arrangement offers a viable solution for companies that wish to expand their global reach without investing in setting up a legal entity in every country where they operate.

About The Role

As an HR Coordinator, you will serve as the first point of contact for client and employee inquiries, providing guidance and support on straightforward HR matters while ensuring timely and accurate responses. You will manage and triage inquiries through our ticketing system, handling cases within your expertise and escalating more complex matters to Senior HR Advisors.

This role is integral to maintaining service efficiency and ensuring adherence to key performance metrics such as response and resolution times. You’ll collaborate with team members across regions, applying a proactive and resourceful approach to deliver exceptional service to our clients and employees.

What You Will Do

• Ticket Management: Own the ticketing system by responding to inquiries in a timely and professional manner, ensuring alignment with service level agreements (SLAs).
• First-Line HR Support: Address straightforward HR questions, including leave policies, performance management basics, system navigation, and updating employee information.
• Case Escalation: Provide initial responses to more complex cases (e.g., terminations, claims), gathering necessary details before assigning them to Senior HR Advisors for further action.
• Global Expertise: Research and provide accurate answers for inquiries across multiple countries globally or within the geo-region, leveraging the internal provided resources and tools.
• Metrics Accountability: Ensure prompt first responses and efficient case resolution to meet team performance targets.
• Cross-Team Collaboration: Work closely with Senior HR Advisors, fellow HR Coordinators, Legal Associates and Counsels, Operations Associates, Regional Managers, and other internal teams to address client and employee needs comprehensively.
• Documentation & Process Optimization: Identify opportunities to improve operational workflows/documentations and ensure consistency in responses through standardized templates and resources.

What You Will Need

• Bachelor’s degree in HR, Business Admin, Communications, or related field required
• 4+ years of experience in an HR support role within a fast-paced, client-facing environment.
• Solid understanding of core HR practices, including leave management, performance management, general employment policies, and HR compliance.
• Strong organizational and time management skills, with the ability to prioritize and manage multiple tasks efficiently.
• Exceptional written and verbal communication skills, with a focus on clarity and professionalism.
• A resourceful and proactive mindset, with the ability to research, resolve issues independently, and deal with ambiguity
• Proficiency with ticketing systems (e.g., Salesforce) and experience working with HRIS platforms is highly desirable; Familiarity with Google Suite (Docs/Sheets), JIRA/Confluence/Slack is a plus
• Professional working proficiency in English; additional languages are a plus.
• Flexibility to work with US customers in EST (Eastern Standard Time USA) time zone
• Grit, patience, and empathy, as you would be working with different teams, customers, and partners

Additional Information

Rippling is an equal opportunity employer. We are committed to building a diverse and inclusive workforce and do not discriminate based on race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other legally protected characteristics, Rippling is committed to providing reasonable accommodations for candidates with disabilities who need assistance during the hiring process. To request a reasonable accommodation, please email accommodations@rippling.com

Rippling highly values having employees working in-office to foster a collaborative work environment and company culture. For office-based employees (employees who live within a defined radius of a Rippling office), Rippling considers working in the office, at least three days a week under current policy, to be an essential function of the employee’s role.