IMS L1 Operations Engineer Full Time

Location: Indore, India

Experience: 3–4 Years

Shift: 24/7 Rotational

About The Role

We are looking for a motivated IMS L1 Operations Engineer to support day-to-day operations of IMS (IP Multimedia Subsystem) services. The role involves real-time monitoring, incident handling, and ensuring high availability of telecom services in a cloud-native environment.

Key Responsibilities

• Perform 24/7 monitoring and L1 support for IMS network and services.
• Handle incident management, own bridge calls, and drive incidents until full restoration.
• Manage and resolve tickets within SLA, coordinating with cross-functional teams.
• Troubleshoot IMS-related issues and perform initial root cause analysis (RCA).
• Work closely with L2/L3, vendors, and engineering teams for escalations and resolutions.
• Execute change implementation activities as per defined processes.
• Perform health checks, log analysis, and system monitoring to ensure service stability.
• Validate configurations and perform post-change testing and verification.
• Generate operational reports and track KPIs and SLA metrics.
• Ensure proper documentation of incidents, changes, and troubleshooting steps.

Technical Skills Required

• Basic understanding of IMS architecture and telecom networks (preferred).
• Knowledge of TCP/IP, TLS, UDP protocols.
• Exposure to cloud concepts and networking fundamentals.
• Familiarity with Kubernetes / containerized environments is an advantage.
• Experience in monitoring tools, ticketing systems, and NOC operations.
• Strong troubleshooting skills with ability to analyze logs and network issues.
• Basic scripting/automation knowledge (good to have).

Required Experience & Qualifications

• 1–4 years of experience in NOC / Telecom Operations / IMS Support.
• Bachelor’s degree in Engineering / IT / Telecommunications or equivalent.
• Experience in ticket handling and monitoring is mandatory.
• IMS node exposure (e.g., CSCF, HSS, SBC) will be an added advantage.

Soft Skills

• Strong communication and coordination skills
• Ability to work in high-pressure 24/7 operations environment
• Problem-solving mindset with attention to detail
• Team player with proactive approach

Key Performance Indicators (KPIs)

• SLA adherence for incident resolution
• Ticket closure efficiency
• Incident response time
• Service uptime and availability
• Quality of incident documentation and RCA

Work Environment

• 24/7 rotational shifts
• Work from office (Indore location)
• Collaborative, fast-paced telecom operations environment

Skills: ip,rca,operations,noc,telecom,basic,24×7,teams,availability,documentation