Senior HR Manager (India Tech Center) Full Time NEW

About the Team

Our India Technology Center (ITC) is a rapidly growing organization supporting global technology and digital initiatives across Williams-Sonoma. With a strong base of engineering and product talent, ITC plays a critical role in delivering innovation, scalability, and business impact across our global platforms.

The HR team partners closely with Technology leadership and associates to attract, develop, and retain exceptional talent. We are focused on building high-performing teams, delivering data-driven people solutions, and fostering an inclusive, high-performance culture aligned with global priorities.

About The Role

The Senior HR Manager is a strategic, hands-on partner who will play a key role in shaping the people agenda for the India Technology Center (ITC). In this role, you will work closely with senior Technology leaders (Director/VP level), helping translate business priorities into meaningful people strategies that enable teams to do their best work.

You’ll be at the heart of building a high-performing, inclusive, and scalable organization—driving initiatives across HR Business Partnership, Talent Development, and HR Operations. From strengthening leadership capability to enhancing employee experience, your work will directly impact how our teams grow and succeed.

While you will partner closely with Talent Acquisition leadership to ensure hiring strategies are aligned with business needs and support ITC’s continued growth, the scope of this role may evolve over time to include broader responsibilities in this area.

You’ll also partner with U.S. and global HR teams, gaining exposure to a truly international environment and helping bring together global best practices with local insights.

Responsibilities Business Partnership

• Partner with Technology leaders to align workforce strategy with business goals, including org design and workforce planning
• Provide coaching to managers on leadership capability, performance management, and team effectiveness
• Use HR analytics to identify trends (attrition, engagement, performance) and recommend actionable interventions
• Support and lead change management initiatives with structured execution and communication

Performance, Development & Engagement

• Drive performance management processes including goal setting, reviews, and development planning
• Partner with leaders on talent reviews, succession planning, and capability building
• Design and implement engagement initiatives based on survey insights
• Build manager capability through structured training and coaching programs

Compensation & Benefits

• Partner with Global Total Rewards team on compensation benchmarking and reward strategies
• Provide insights on market competitiveness and retention strategies
• Ensure effective communication and understanding of benefits programs among associates

Associate Relations

• Provide guidance on associate relations matters including performance concerns, investigations, and exits
• Ensure fair, consistent, and legally compliant resolution aligned with company values
• Proactively identify and mitigate employee relations risks

HR Operations & Compliance

• Ensure compliance with Indian labor laws and statutory requirements (e.g., Shops & Establishment Act, POSH, PF, Gratuity)
• Maintain HRIS (Oracle) data integrity and leverage analytics for workforce insights
• Partner with Legal, Payroll, and Global HR teams for operational excellence and audit readiness
• Adapt global policies to align with local legal and cultural requirements

People Leadership

• Lead, coach, and develop a high-performing HR team
• Set clear priorities aligned with business needs and drive accountability for outcomes
• Build HR capability to support organizational scale and maturity
• Foster a collaborative, inclusive, and high-performance team culture grounded in trust and continuous improvement

Talent Acquisition & Onboarding

• Partner closely with Talent Acquisition and ITC leadership to support hiring strategies aligned with business growth and workforce plans
• Provide input into workforce planning, role prioritization, and hiring needs based on evolving business objectives
• Collaborate to ensure strong alignment on candidate profiles, hiring quality, and overall candidate experience
• Contribute to building effective onboarding experiences that enable strong integration and early productivity of new hires
• Support continuous improvement of hiring and onboarding practices, with the potential to take on broader responsibilities in this area over time
• Oversee associate’s onboarding programs to ensure effective integration and early productivity of new hires

Qualifications

• Bachelor’s degree in human resources or related field or equivalent work experience
• 8–10 years of progressive HR experience, including HRBP and talent development experience
• Experience in global or matrixed organizations, preferably in product companies or Global Capability Centers (GCCs)
• Proven experience supporting Technology/Engineering organizations in high-growth environments
• Experience partnering with Talent Acquisition teams or exposure to hiring strategies in high-growth environments
• Strong understanding of the Indian talent market, especially in major tech hubs
• Deep knowledge of Indian labor laws and compliance requirements
• Excellent communication and stakeholder management skills, including demonstrated ability to influence senior leaders and manage complex stakeholder environments
• Experience scaling organizations and managing high-volume hiring
• Strong analytical mindset with experience using HR data to drive decisions
• High ownership and ability to operate in ambiguous, fast-paced environments
• Strong problem-solving skills with a drive for results
• Learning agility and adaptability to evolving business needs
• High integrity and commitment to fostering a respectful, inclusive workplace
• This role requires being onsite in the Pune, India office 3 – 4 days per week

Why Join Williams-Sonoma India Technology Center

• Our people first and performance driven culture means that we provide opportunities to grow and build a career and invest in the well-being of our associates, including comprehensive benefits to support you and your family.
• Scale and innovation of a Fortune 500 company combined with a high-ownership that empowers engineers to make real impact.
• Build and operate large-scale digital commerce platforms serving millions of customers worldwide, working on systems that run at global scale.
• Continuous learning environment with opportunities to work on cutting-edge technologies, AI-driven solutions, and large-scale engineering challenges.
• Hybrid work model designed for flexibility and collaboration, with in-office days for team engagement.

About Us

Founded in 1956, Williams-Sonoma Inc. is the premier specialty retailer of high-quality products for the kitchen and home in the United States. Today, Williams-Sonoma, Inc. is one of the United States’ largest e-commerce retailers with some of the best known and most beloved brands in home furnishings. Our family of brands are Williams-Sonoma, Pottery Barn, Pottery Barn Kids, Pottery Barn Teen, West Elm, Williams-Sonoma Home, Rejuvenation, GreenRow and Mark and Graham. We currently operate retail stores globally. Our products are also available to customers through our catalogs and online worldwide.

Williams-Sonoma has established a technology center in Pune, India to enhance its global operations. The India Technology Center serves as a critical hub for innovation and focuses on developing cutting-edge solutions in areas such as e-commerce, supply chain optimization, and customer experience management. By integrating advanced technologies like artificial intelligence, data analytics, and machine learning, the India Technology Center plays a crucial role in accelerating Williams-Sonoma’s growth and maintaining its competitive edge in the global market