Administrative Support (China Operations / Claims Support) Full Time

About the Company:

We are a global consulting firm; we specialize in transforming businesses through innovative digital solutions. Our expertise spans across Process Improvement, Business Process Outsourcing, AI & Automation Solutions, and Captive Setup Services. Please visit www.navsan.com

Job Title: Administrative Support (China Operations / Claims Support)

Experience: 3-5 Years

Location: Remote

Employment Type: Full-Time

Shift : 9:00 AM IST – 6:00 PM IST

Job Summary

We are looking for an Administrative Support professional to support China operations, including coordination and a manage team of 2–4 adjusters. The role requires strong administrative, coordination, and process management skills within a fast-paced environment.

Key Experience & Responsibilities:

 Provide day-to-day administrative assistance to the China operations team and adjusters.

 Coordinate and track claim-related documentation, follow-ups, and status updates.

 Support scheduling, reporting, data management, and stakeholder communication activities.

 Maintain accurate records, trackers, and process documentation.

 Maintenance of bordereau and records for clients, as needed, including trust accounts.

 Process Incoming Funds Notice and Trust Disbursement Requests for monies in Trust.

 Expense report review

 Assist in invoice, fee note, and finance-related administrative activities when required.

 Work closely with internal teams to ensure timely completion of operational tasks.

 Strong organizational skills with attention to detail and ability to manage multiple priorities.

 Experience in insurance claims management or insurance operations will be a strong advantage.

 Basic understanding of finance processes, cash application, invoicing, or reconciliations preferred.

Required Skills & Qualifications

 2–5 years of experience in administrative support, operations coordination, or backoffice support roles.

 Good communication skills in English; Mandarin language skills are mandatory as you will be interacting with Chinese counterpart and clients on a regular basis.

 Proficiency in Microsoft Excel, PowerPoint, and reporting tools is preferred

 Good communication skills in English; Mandarin language skills are mandatory as you will be interacting with Chinese counterpart and clients on a regular basis.

 Proficiency in Microsoft Excel, PowerPoint, and reporting tools is preferred.

Our Culture

 Innovation-driven work environment

 Collaborative and supportive team culture

 Strong emphasis on work-life balance

 Regular team-building activities