Advance Engineer, Site Reliability Engineering Full Time

We’re a global, multi-disciplinary team that’s putting the innovative power of technology to work and transforming tomorrow. At HARMAN Automotive, we give you the keys to fast-track your career.

• Engineer audio systems and integrated technology platforms that augment the driving experience.
• Combine ingenuity, in-depth research, and a spirit of collaboration with design and engineering excellence.
• Advance in-vehicle infotainment, safety, efficiency, and enjoyment.

About The Role

This individual will have strong SRE with cloud technical experience and provide technical guidance with demonstrated enterprise application support acumen and excellent automation skills and a strong agile mindset.

The position is required to respond to and resolve reported incidents. Perform root cause analysis and troubleshooting.

What You Will Do

• Act as the Subject Matter Expert for connected vehicle products, working closely with the product developers, building the knowledge in support, troubleshooting tools and methods.
• Acts as a technical liaison between clients, service engineering teams, and support
• Be the technical focal point of customer issues raised by the customer and internal 2nd level.
• Identify and Lead automation opportunity in line with organization expectations
• Drive the P0/P1 triage bridge to resolve the incidents within SLA
• Own and work on assigned cases and responsible to resolve issues raised within SLAs.
• Participate in customer workshops and provide presentations of the proposed solution
• Analyze recurring issues and put processes and requirements for tools to better support the customer.
• Mentor and educate 2nd tier personnel in order to reduce the number of technical escalations.
• Create technical documentation and procedures
• This position requires stretch hours if a P0/P1 incident is in progress and on-call duty 24/7 .

What You Need To Be Successful

• Good knowledge on logging systems (Graylog, Kibana, Splunk, etc )
• Networking knowledge around VPN, CIDR, subnets, certificates, Security Groups
• Experience working collaboratively with Engineering, SysOps, DevOps, and Administrators.

What Makes You Eligible :

• Candidate should be a B.Tech/B.E/M.Tech in E&C or Computer Science
• Possess 7 to 10 years of enterprise infrastructure technology background
• Good working knowledge of Automotive Industry IoT solutions based on AWS & Azure
• Good working knowledge of orchestration tools (Kubernetes)
• Good working knowledge of container-based environment (Docker Containers)
• Good working knowledge of Linux flavors
• Good working knowledge on scripting skills (Python, Shell)
• Good working knowledge on Automation tools such as Ansible, Puppet, Chef, Terraform / terragrunt IaC
• Good knowledge of HiveMQ, Kafka and MQTT protocols
• Awareness of MongoDB and elastic search
• Scoping and trends analysis via MongoDB, RDS, PostgreSQL
• Good working Knowledge on monitoring tools (Datadog, Nagios, Zabbix, Grafana, Prometheus)

What We Offer

• Flexible work environment, depends on test requests, mostly we request to work from office for best test quality results,
• Access to employee discounts on world-class Harman and Samsung products (JBL, HARMAN Kardon, AKG, etc.)
• Extensive training opportunities through our own HARMAN University
• Competitive wellness benefits
• Tuition Reimbursement
• Access to HARMAN Campus Fitness Center and Cafeteria
• An inclusive and diverse work environment that fosters and encourages professional and personal development.

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You Belong Here

HARMAN is committed to making every employee feel welcomed, valued, and empowered. No matter what role you play, we encourage you to share your ideas, voice your distinct perspective, and bring your whole self with you – all within a support-minded culture that celebrates what makes each of us unique. We also recognize that learning is a lifelong pursuit and want you to flourish. We proudly offer added opportunities for training, development, and continuing education, further empowering you to live the career you want.

About HARMAN: Where Innovation Unleashes Next-Level Technology

Ever since the 1920s, we’ve been amplifying the sense of sound. Today, that legacy endures, with integrated technology platforms that make the world smarter, safer, and more connected.

Across automotive, lifestyle, and digital transformation solutions, we create innovative technologies that turn ordinary moments into extraordinary experiences. Our renowned automotive and lifestyle solutions can be found everywhere, from the music we play in our cars and homes to venues that feature today’s most sought-after performers, while our digital transformation solutions serve humanity by addressing the world’s ever-evolving needs and demands. Marketing our award-winning portfolio under 16 iconic brands, such as JBL, Mark Levinson, and Revel, we set ourselves apart by exceeding the highest engineering and design standards for our customers, our partners and each other.

If you’re ready to innovate and do work that makes a lasting impact, join our talent community today!

Important Notice: Recruitment Scams

Please be aware that HARMAN recruiters will always communicate with you from an ‘@harman.com’, ‘@careers.harman.com’ or ‘harmanglobal.avature.net’ email address. We will never ask for payments, banking, credit card, personal financial information or access to your LinkedIn/email account during the screening, interview, or recruitment process. If you are asked for such information or receive communication from an email address not ending in one of the above email domains about a job with HARMAN, please cease communication immediately and report the incident to us through: harmancareers@harman.com.

HARMAN is proud to be an Equal Opportunity employer. HARMAN strives to hire the best qualified candidates and is committed to building a workforce representative of the diverse marketplaces and communities of our global colleagues and customers. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. HARMAN attracts, hires, and develops employees based on merit, qualifications and job-related performance.(www.harman.com)