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Key Responsibilities
- Manage domestic and international flight bookings.
- Issue, reissue, and cancel tickets as per airline guidelines.
- Handle PNR creation, modification, and queue management.
- Calculate fares, taxes, and refunds accurately.
- Process group bookings and MICE movement reservations when required.
- Coordinate with airlines for schedule changes, seat confirmations, or special service requests (SSR).
- Provide fare quotes and itineraries to clients promptly.
- Ensure timely delivery of tickets and maintain records for billing and reconciliation.
- Stay updated on airline promotions, policies, and IATA regulations.
- Offer excellent customer service and after-sales support.
About Company: Travel Zillas (Travel ZL India Pvt. Ltd.) is a Delhi-based travel brand specializing in customizable, memory-driven travel experiences with a strong focus on MICE events, corporate travel solutions, and B2B DMC partnerships for international destinations. We work exclusively on overseas travel, delivering exceptional corporate off-sites, conferences, incentive trips, and large-scale events through our network of trusted local DMCs. Our services stand out with personalized group management, handled by dedicated on-ground experts, along with 24/7 operational support, seamless coordination, and a proven track record in executing flawless international events. Operating with a compact yet highly specialized team, Travel Zillas positions itself as a smooth, customer-first travel facilitator for businesses seeking quality, reliability, and creativity in global corporate travel.
