Analyst – Hybrid Connectivity Services Full Time NEW

Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications

Broad outline of the Role

• This role is responsible for supporting product management operations by leveraging emerging AI tools and solutions to improve efficiency in capturing market updates, responding to product queries, and assisting sales and pre-sales teams. The focus is on enhancing current workflows and responsiveness, while building foundational capabilities for future, more advanced AI integration. The role remains grounded in supporting ongoing business operations and customer needs

Minimum Qualifications & Experience

• Graduate with 0-4 years of experience

Other Knowledge & Skills

• AI-Data Analysis
• Reporting – manual & automated
• Market Trend Analysis
• Product Knowledge
• Communication
• Team Collaboration
• Problem Solving
• AI-augmented customer Insight Analysis
• Compliance and Accuracy
• Process understanding and process framing

Key Responsibilities

• Use available AI tools (such as generative AI for prompt-based information retrieval and automated reporting) to assist in monitoring market trends and product updates,
• Support sales and pre-sales teams by providing timely product information and insights
• Collaborate with technical teams to ensure product support tools and resources are current and aligned with market requirements.
• Assist in preparing reports on market trends and product performance, incorporating AI-generated data where appropriate, maintaining manual oversight and validation.
• Innovate and come up with new features and capabilities valued by customers in the product. Support the implementation of new product features, using AI-driven market analysis and customer feedback as supplementary inputs.
• Facilitate communication between product management and other departments to ensure alignment on product strategies and process
• Come up with observations and ideas to enhance current process and handle with long term vision while execution
• Willingness to learn new skills and subject matters relevant for the role
• Monitor and report on the effectiveness of product support tools and suggest incremental improvements based on performance metrics and user feedback.
• Identify and document opportunities for further AI adoption in product management, contributing to a culture of responsible experimentation and upskilling.
• Document professionally on platform capabilities and user navigations