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We’re looking for Application Tech Support! Responsibilities
- Provide voice-based service desk support for client issues
- Identify, analyze, and resolve technical incidents
- Act as the primary interface between client and IT systems
- Ensure timely resolution of service desk tickets
- Follow ITIL-based incident and problem management processes
- Collaborate with internal technical teams for issue resolution
- Maintain service quality and the system performance standards
- Work in rotational shifts as required
- Collaborate with cross-functional teams for issue resolution
- Deliver excellent customer service and communication support
- Good communication skills and ability to be a team player
(*Note: This is a requirement for one of Scoutit’s clients)
Skills: customer service,communication skills,it
