Assistant General Manager-Hospitality Operations Full Time

Designation: AGM– Hospitality Operations

Dept.: Hospitality

Location: North Goa

Key Responsibilities:

• Overseeing and managing all estate managers and working closely with central team department heads on a daily basis.
• Do Recce of new homes directly or with help of team members & do necessary arrangements to get the Villas be ready to get listed on online platform
• Responsible for safeguarding the quality of operations both (internal & external audits).
• Responsible for legalization, Occupational Health & Safety Act, fire regulations, and other legal requirements.
• Oversee the operations functions of all the Villas of the region, as per the Organizational chart.
• Hold regular briefings and meetings with all Estate Managers daily, weekly, monthly etc to meet the expected goals
• Ensure full compliance to Villas/ Homes of the region’s operating controls, SOP’s, policies, procedures and service standards.
• Handling complaints, and oversee the service recovery procedures.
• Responsible for the preparation, presentation and subsequent achievement of the Villas annual Operating Budget, and Capital Budget.
• Manage on-going profitability of the Villas of region, ensuring revenue and guest satisfaction targets are met and exceeded.
• Deliver regional budget goals and set other short and long term strategic goals for the property.
• A strong understanding of P&L statements and the ability to react with impactful strategies
• Ensure that monthly financial outlooks for Villas, Food & Beverage, Admin & General, Events & Experience etc. on target and accurate.
• Prepare a monthly financial reporting for the owners and stake holders.
• Draw up plans and budget (revenues, costs, etc.) of the region
• Helping in the procurement of operating supplies and equipment, and contracting with third-party vendors for essential equipments and services.
• Act as a final decision maker in hiring a key staffs: Villa Associates, GRE, HK Supervisors etc.

Key Requirement:

Education:

Any Graduate

Technical Skills:

• Proven experience in Hospitality & Housekeeping
• Ability and willingness to train team members to deliver results
• Ability to set targets and manage teams to achieve those targets
• Excellent written and spoken communication

Personal trails:

• Excellent planning and organizational skills
• Homeowner & Customer-service orientation
• Advanced MS Office especially PowerPoint for building proposals
• Softer Elements: Growth-oriented mindset, Solution-oriented, interested in learning and improving

Reporting to: Vice President – Hospitality

Direct Report (if any): 7-8 members (And the following team)