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Lead and manage a team of Key Account Managers (KAMs) along with Team Leaders handling e-
commerce sellers
Monitor and drive team performance to achieve sales, revenue, and growth targets
Analyze seller performance and provide strategic inputs to enhance business outcomes
Coordinate with internal stakeholders to ensure seamless seller support and resolution
Conduct regular reviews, coaching, and training sessions for the team
Maintain team motivation and discipline while ensuring performance benchmarks are met
Manage dashboards, track KPIs, and generate performance reports using Excel
Desired Candidate Profile
Graduate in any discipline (10+2+3)
Minimum 6 years of experience in KAM (E-commerce) /RE (Relationship Executive) processes OR
Hard Core BPO Sales experience
Minimum 1 year of Assistant Manager Operations handling a team to drive Sales or Seller
Performance
Proficient in MS Excel and comfortable with data analysis
Strong communication skills in Hindi and English
Proven leadership skills with ability to drive results through team
E-commerce domain experience is added advantage
This job is provided by Shine.com
