Assistant Manager – RMS Full Time

Monitor position and intimate Branches/BPs of the shortfall and Debit in clients account by region wise. Follow up on MTM losses in client’s account. Exception handling and to support Branches on RMS process for Trading activities.

Job Context & Major Challenges

Aditya Birla Money Ltd. (ABML) is primarily a Broking Company, deals in Equity, Commodity & Currency. Workforce of ~800 spread across ~40 locations with customer base of in excess of 3 lacs. Commodity operations are managed through its 100% subsidiary Aditya Birla Commodities Broking limited. ABML is one of the leading securities trading companies in the country. ABML operates in a fragmented equity broking business and has a daily turnover of close to 3,000 Crores with a market share of 1%. ABM works in a highly regulated environment with a host of regulators like SEBI, RBI, AMFI, FMC, IRDA etc. regulating its day to day operations. In addition to the regulator ABML is also subject to close monitoring and inspection through various agencies like NSE / BSE / NCDX / MCX / NSDL / CDSL etc. ABML also operates in a highly competitive market mainly in fragmented industry with ABML competition from major National Broking houses like ICICI Securities, HDFC Securities, Angel Broking, MOFSL etc. and a range of local Broking outfits.

Job Context

Primary responsibility includes supporting Branches/Business partners by setting limits to clients as per the defined RMS process. Any deviation has to be taken forward to team Leader who will approve based on predefined approval matrix. Debtors arising out of various reasons have to be continuously followed with and any Shortfall to client’s account has to be intimated to the respective Branches/BPs. It’s also the duty of the executive to intimate RMS head on any request for process change from Branch’s behalf which can be done to enhance business without compromising on RMS policy

Major Challenges

• Includes ensuring timely update to team members on product & process changes, ensure Branch/BP queries/ complaints are handled on time.
• All strategic initiatives, process changes & System upgrades implemented without any major hindrances to day to day operations & BOD files upload which are done manually are done without any errors.

Critical Skill Sets That This Profile Requires Are

Client relationship Management, Communication, Interrogation, Investigation, Attention to details, a positive & proactive attitude, high customer service orientation, Risk managing ability, Product Knowledge and Analytical Skillselopers for managing change during the UAT and post implementation phase. Impact Analysis of the ‘Change Requests’ on the system and follow up on bugs. It also includes Version up gradation and Product enhancement as and when required.

Product Support: Product support involves a series of activities which includes Providing Technical and Functional assistance to Internet clients throughout the trading hours and having a dedicated customer care desk for handling all types issues/queries.

Job Challenges

Key Result Areas

KRA (Accountabilities) (Max 1325 Characters)Supporting Actions (Max 1325 Characters)

KRA1 Debtors Management

• To ensure diligent handling of debts arising out of clients’ exposure to market an average of 800-1000 active clients contributing 15-20% volume & revenue

KRA2 Manage Exceptions

• Facilitating exposure exception through various modes of connectivity like Telephone/ Messenger / Chat /Mail

KRA3 MIS & Margin Risk Report

• Preparation of Margin Risk Report
• Prepares the report on daily basis to ascertain the client wise exposure, risk level for Normal Funding & Margin Trading Funding
• Also be responsible for preparing daily/weekly debtors report (any Incremental).
• Prepares the report additional exposure exceptional clients on daily basis to respective Business team as a part of Audit
• Prepares the report on daily basis to ascertain the Top exposure client / underlying wise
• Preparation of Dashboard represents the TOP Clients in buying & Selling by EOD on daily basis. TO ascertain the clients credit risk & single security concentration

KRA4 CRM Handling & Clients Account Closure / Transfer

• Closure of any client related issue/complaint which gets routed through CRM tool Train and assist Branches

KRA5 Pre order Consent Check

• Take on additional Surveillance responsibilities in having Pre-order consent check for a few samples to bring organization objective of 100% pre order consent