Assistant Manager – Soft Services Full Time

Location: Hyderabad – Kokapet

Role Overview

JLL is hiring an Assistant Manager – Soft Services to manage and deliver high-quality soft FM services for a leading IT client at our GAR, Hyderabad site. This role requires strong operational expertise, stakeholder management, and the ability to maintain global workplace standards in a fast-paced corporate environment.

Key Responsibilities

Soft Services Operations

• Manage end-to-end delivery of housekeeping, waste management, pest control, pantry services, and landscaping.
• Ensure workplace readiness aligned with IT client expectations and global standards (clean desk, hygiene, and aesthetic upkeep).
• Monitor service levels through regular inspections, audits, and checklists.

Vendor Management

• Oversee vendor partners and ensure delivery as per contractual SLAs/KPIs.
• Drive performance reviews, compliance checks, and continuous improvement initiatives.
• Ensure optimum manpower deployment for 24/7 or shift-based IT operations.

Client & Stakeholder Management

• Act as a single point of contact (SPOC) for all soft services-related requirements.
• Collaborate with client stakeholders (Admin, HR, IT teams) to ensure seamless operations.
• Manage escalations effectively with quick turnaround times and high service orientation.

Workplace Experience

• Enhance employee experience through high standards of cleanliness, hygiene, and service delivery.
• Support employee engagement initiatives and workplace events in coordination with stakeholders.
• Implement best practices to create a safe, efficient, and employee-friendly environment.

Compliance & Governance

• Ensure adherence to health, safety, and environmental (HSE) standards.
• Maintain audit readiness (internal/external) with proper SOPs and documentation.
• Drive sustainability initiatives such as waste segregation, recycling, and green practices.

Reporting & Cost Management

• Track service metrics, prepare reports, and share insights with internal leadership and clients.
• Support budgeting, forecasting, and cost optimization without compromising service quality.

Qualifications & Experience

• Bachelor’s degree in Hospitality, Facilities Management, or related discipline.
• 5–8 years of experience in facilities management, specifically in IT/ITES or corporate office environments.

Key Skills & Competencies

• Strong vendor and stakeholder management experience in IT setups
• Excellent communication and client-facing skills
• Ability to manage large teams and multi-shift operations
• Knowledge of global workplace standards and FM best practices
• Proficiency in MS Office and FM tools (CAFM systems preferred)

Why Join JLL

• Work with a global leader managing premium IT/GCC workplaces
• Strong career growth and learning opportunities within JLL