Associate (CE) – Customer CoE Full Time NEW

About us

Bain & Company is a global management consulting firm that helps the world’s most ambitious change makers define the future. Across 65 offices in 40 countries, we work alongside our clients as one team with a shared ambition to achieve extraordinary results, outperform the competition and redefine industries. Since our founding in 1973, we have measured our success by the success of our clients, and we proudly maintain the highest level of client advocacy in the industry.

In 2004, the firm established its presence in the Indian market by opening the Bain Capability Center (BCC) in New Delhi. The BCC is now known as BCN (Bain Capability Network) with its nodes across various geographies. BCN is an integral and largest unit of (ECD) Expert Client Delivery. ECD plays a critical role as it adds value to Bain’s case teams globally by supporting them with analytics and research solutioning across all industries, specific domains for corporate cases, client development, private equity diligence or Bain intellectual property. The BCN comprises of Consulting Services, Knowledge Services and Shared Services.

Who you’ll work with 

BCN Customer COE, as part of Bain’s expert client delivery network, has the vision to lend expertise, speed and competitiveness to Bain’s Pricing, Commercial excellence, Marketing & Customer Experience projects through co-developing and delivering Pricing products, designing Go-to-Market Strategy Solutions and Improve customer experience effectively through client-specific analysis/solutions. In the CoE, we develop products and deliver solutions that help clients identify and fulfil full potential across the entire value chain of sales and customer journey. Also capturing value across – from problem identification, solution designing, and implementation, to capability transfer.

The CoE has fast-paced, dynamic environment with continuous innovation and learning. We offer multitude of professional development opportunities for those who like to problem-solve in an analytical environment. The COE provides a truly global experience with opportunity to work with experts, Bain teams and clients across the world in an inclusive, collaborative and fun-loving team culture. There are also global transfer opportunities for high performers.

What you’ll do 

We are hyper-focused on developing and deploying solutions that help clients accelerate growth sustainably through their go-to-market engine and help them reach full potential growth – from market opportunity identification to coverage planning, pricing, account cadence to optimization of sales and marketing functions, among other levers.

This is an opportunity to drive the development and deployment of our suite of cutting-edge solutions that help clients realize untapped value in their existing go-to-market engine within days and weeks, supported by analysis of client data and benchmarks and define the roadmap for the next ~12-18 months of work for the client and the Bain case teams.

Associate (Commercial Excellence) is an expert on developing and deploying solutions on projects and leads a work-stream with support from analysts (as needed) end-to-end – from ideation to delivery and presentation, leading discussions with key internal and client stakeholders including Bain Partners, Directors, and Case teams. Usually an associate is staffed 100% on a project and works under the guidance of the COE Project Leader/ Manager, playing a key role in output delivery and client communication

• Leads and executes key client delivery and analyses across identified GTM levers, from solution ideation, development and development, as needed and ensure timely, high quality, error-free analysis and output
• Bring strong problem solving skills clubbed with specialised knowledge of various analytical tools and best practices to deploy them
• Demonstrate logical thinking and apply sound business judgment to drive the overall output across every stage (from data gathering to final presentation)
• Brainstorm with the BCN Project Leader/ Manager and Bain consulting/ specialist team on various aspects of a client project or new IP development
• Drive conversations through data analysis to help drive insights through data analysis and story-lining the deliverable to prove/disprove hypotheses in the best interest of the client/project
• Provide actionable feedback, coaching and mentoring to analysts (as needed) to address their professional development needs

About you

1. Work experience range in case highest qualification is undergraduate studies – 2-5 years and in case of postgraduate studies 0-3 years with relevant experience in industry or consulting firms with  exposure   to   go-to-market strategy, sales strategy and execution
2. Hands on executional expertise on advanced MS-Excel and MS-PowerPoint is a must, prior experience in Tableau and Alteryx is preferred (good to have)
3. Possess excellent analytic and communication skills, and should have experience working in a team environment with ability to handle multiple tasks and tight timelines
4. Ability to combine business context and technical implementation
5. Possess excellent time management and prioritization skills
6. Able to drive thought leadership with guidance and brainstorm with project leader, partner and clients to come up with creative new solutions to complex problems

What makes us a great place to work

We are proud to be consistently recognized as one of the world’s best places to work, a champion of diversity and a model of social responsibility. We are currently ranked the #1 consulting firm on Glassdoor’s Best Places to Work list, and we have maintained a spot in the top four on Glassdoor’s list for the last 12 years. We believe that diversity, inclusion and collaboration is key to building extraordinary teams. We hire people with exceptional talents, abilities and potential, then create an environment where you can become the best version of yourself and thrive both professionally and personally. We are publicly recognized by external parties such as Fortune, Vault, Mogul, Working Mother, Glassdoor and the Human Rights Campaign for being a great place to work for diversity and inclusion, women, LGBTQ and parents..