Associate – Command Center Full Time NEW

• Load and manage site schedules/rotas and client/emergency bookings in Timegate.
• Execute daily control room operations as directed by the National Control Room Manager.
• Maintain and update systems like Timegate/APIS, handle subcontractor reports, emails, and emergency cover.
• Communicate effectively with clients, operations teams, and employees.
• Investigate and report discrepancies and incidents promptly.
• Generate and distribute reports (daily/weekly/monthly).
• Provide customer service and front desk support outside regular hours.
• Support project work and maintain professional standards including punctuality and appearance.
• Follow health and safety procedures and pursue skill development.
• Perform any other duties assigned by senior management.
• Collaborate with team members to enhance overall performance and ensure adherence to quality standards
• Manage a team, handling & monitoring day-to-day activities
• Mange team performance, regular connects and performance management
• Handle employee requests according to the project deadlines
• Interact with Client daily via phone and email
• Resolving Talent acquisition related issues, cooperate with other delivery team members, and ensure that the documentation is up to date
• Working on analyzing data and presentation for weekly, monthly decks
• Responds promptly and thoroughly to requests, findings, and communications
• Effectively manages multiple tasks ensuring timely completion with accuracy
• Ensures 100% adherence to deadlines for reports, audits, and process evaluations, maintaining compliance with SLAs and organizational standars

Qualifications

• Overall, 2-4 years of work experience preferably in managing a control/command room business environment.
• Graduate/ Postgraduate in any discipline preferrable from the BPO, KPO, BPM service industry.
• Strong administrative, customer/client multi-channel (Voice, Email, Meetings) connect experience.
• Excellent verbal and written communication. Familiarization with UK, British accent and cultural nuances
• Trained in UK communication style and cultural etiquette
• Effective organizational skills and ability to work under pressure
• High attention to detail.
• Strong computer literacy.
• Demonstrates self-initiative.
• 100% Work from Office. Open to extended shift coverage, rotational shifts to meet business requirements, service delivery.

Must have skills

• Excellent verbal and written communication
• Strong computer literacy