Associate Director, SAP – eCommerce Lead Full Time

Required Skills

Asset Management, Benefits Management, Management System Development, Product Management, Requirements Management, Stakeholder Relationship Management, Strategic Planning, System Designs

Preferred Skills

Current Employees apply HERE

Current Contingent Workers apply HERE

Secondary Language(s) Job Description

SAP eCommerce Tech Lead

The Opportunity

• Based in Hyderabad, join a global healthcare biopharma company and be part of a 130- year legacy of success backed by ethical integrity, forward momentum, and an inspiring mission to achieve new milestones in global healthcare.
• Be part of an organisation driven by digital technology and data-backed approaches that support a diversified portfolio of prescription medicines, vaccines, and animal health products.
• Drive innovation and execution excellence. Be a part of a team with passion for using data, analytics, and insights to drive decision-making, and which creates custom software, allowing us to tackle some of the world’s greatest health threats.

Our Technology Centers focus on creating a space where teams can come together to deliver business solutions that save and improve lives. An integral part of our company’s IT operating model, Tech Centers are globally distributed locations where each IT division has employees to enable our digital transformation journey and drive business outcomes. These locations, in addition to the other sites, are essential to supporting our business and strategy.

A focused group of leaders in each Tech Center helps to ensure we can manage and improve each location, from investing in growth, success, and well-being of our people, to making sure colleagues from each IT division feel a sense of belonging to managing critical emergencies. And together, we must leverage the strength of our team to collaborate globally to optimize connections and share best practices across the Tech Centers.

Role Overview

We are seeking a SAP Commerce Cloud Technical Lead to join our newest Technology Center in Hyderabad, where you will play a pivotal role in enabling the company’s digital transformation journey and driving measurable business outcomes. This role is focused on supporting our Animal Health business, which operates across both B2B and B2C channels, delivering innovative bio-pharma and technology products to healthcare professionals, distributors, and end customers.

As the technical lead, you will be responsible for managing the local team as well as leading the technical design and implementation of SAP Commerce Cloud solution that is secure, scalable, and compliant with industry standards. You will collaborate with cross-functional teams to build digital commerce capabilities that enhance customer experience and operational efficiency.

What will you do in this role

eCommerce/SAP Commerce Cloud Delivery

• Collaborate with the Global Business Process Lead on eCommerce, commercial stakeholders, and stream leads to ensure appropriate integration of eCommerce processes across the organization.
• Support integrations (ERP/SAP, Payment, Tax, CRM) and front-end frameworks (Spartacus/Composable storefronts).
• Collaborate with architects and DevOps on requirements (including non-functional, performance, scalability, security).
• Help to translate the business requirements into technical requirements and design specifications.
• Support the development of SAP Commerce Cloud and manage daily operations within the eCommerce local Squad.
• Act in a leadership role to provide technical guidance to the development team and other functional and delivery team members.
• Troubleshoot and resolve complex issues related to eCommerce processes in a timely manner.
• Stay updated on industry trends, SAP advancements, and emerging eCommerce technologies to drive continuous improvement.
• Coordinate releases for SAP Commerce Cloud including pipelines, environments, and change calendars.

Stakeholder Management & Communication

• Provide clear delivery updates to Product Management, Engineering, QA, UX, and Business stakeholders.
• Facilitate cross-team dependency planning (PI Planning/Quarterly Planning) and risk/issue management.
• Translate technical progress into business value, OKRs, and customer outcomes.

Quality & Compliance

• Champion test automation (unit, integration, contract, E2E) and release quality gates.
• Ensure privacy/security best practices (GDPR), accessibility, SEO, and performance standards for commerce sites.
• Drive incident post-mortems and RCA with action improvements.

Required Qualifications

• Bachelor’s degree in information technology, Computer Science, or a related field, or equivalent working experience.
• Minimum of 8-10 years of experience in SAP Commerce Cloud/Hybris with experience in eCommerce, Content Management & Migrations, CMS and Supply Chain applications implementations.
• Proven experience – 3-4 full life cycle implementations in leading SAP Commerce Cloud/Hybris (B2C and B2B platforms).
• Experience with implementing (including hands on development) of SAP Commerce Cloud/Hybris eCommerce modules cart, personalization, catalog, promotions, checkout, order management and customer service and its integration with other applications, like SAP and CRM solutions.
• Proficient with Agile tooling (Jira/Confluence/Azure DevOps), backlog management, and metrics.
• Strong understanding of software engineering principles, including design patterns, scalability, security and performance optimization
• Excellent project management skills with a track record of delivering projects on time and within budget.
• Strong analytical and problem-solving skills with the ability to troubleshoot complex issues.
• Excellent communication and interpersonal skills to effectively collaborate with cross-functional teams and stakeholders.
• Experience within Spartacus (a nice-to-have) for front-end solutions in SAP Commerce environments
• SAP certification in OTC or related modules is a plus.

Who We Are

We are known as Merck & Co., Inc., Rahway, New Jersey, USA in the United States and Canada and MSD everywhere else. For more than a century, we have been inventing for life, bringing forward medicines and vaccines for many of the world’s most challenging diseases. Today, our company continues to be at the forefront of research to deliver innovative health solutions and advance the prevention and treatment of diseases that threaten people and animals around the world.

What We Look For

Imagine getting up in the morning for a job as important as helping to save and improve lives around the world. Here, you have that opportunity. You can put your empathy, creativity, digital mastery, or scientific genius to work in collaboration with a diverse group of colleagues who pursue and bring hope to countless people who are battling some of the most challenging diseases of our time. Our team is constantly evolving, so if you are among the intellectually curious, join us—and start making your impact today.

#HYDIT2026

Search Firm Representatives Please Read Carefully

Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.

Employee Status

Regular

Relocation

VISA Sponsorship

Travel Requirements

Flexible Work Arrangements

Hybrid

Shift

Valid Driving License

Hazardous Material(s)

Job Posting End Date

06/1/2026

• A job posting is effective until 11 59 59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.

Requisition ID R388314