Associate – IT Operations Full Time NEW

Key Responsibilities

• IT Operations & Service Management
• Act as the primary point of contact for all technical issues via Jira Service Management (ITSM).
• Maintain and optimize ITIL-based workflows (Incident, Request, and Asset Management).
• Coordinate with the Procurement & HR team for hardware procurement, inventory tracking, and global logistics for remote/in the office employees.
• Identity & Access Management (IAM)
• Familiar with the working of Okta, including SSO integrations, MFA enforcement, and group-based access control/RBAC & SCIM integrations for app downstreaming.
• Execute seamless Employee Lifecycle Management: automating onboarding (provisioning) and offboarding (deprovisioning) to ensure “Zero Trust” security.
• Perform regular access audits, as guided by the IT Lead, to ensure compliance with security policies.
• Systems Administration
• Requires administrative knowledge of directory services (Entra, Okta, etc.).
• Manage the administration of the various tools used by the organization for daily operations.
• Must have fair understanding of the Endpoint Management tools (Jamf, Jumpcloud, Rippling, etc).
• Strengthen and enforce policies within the Google Workspace (GWS) Security stack.
• Network Support: Provide strong troubleshooting knowledge for office networking, VPNs, and IT assets, including conferencing hardware (A/V), Laptops, Cameras, and Printer, etc..
• Projects
• Execute project rollouts initiated by the IT team, ensuring alignment with the IT Projects roadmap.
• Collaborate with global teams to implement new technologies that match evolving business needs under the IT Head’s guidance.
• Act as a proactive partner to the IT Helpdesk for org-wide hardware deployments.
• Generate timely reporting and data representation for IT Operations.
• Support GRC (Governance, Risk, and Compliance) activities, such as evidence collection during audits (ISO, SOC2, etc.).
• Execute the implementation of new systems, applications, and technologies under IT Head’s supervision

Required Skills & Qualifications

• Experience: 3–5 years in a dedicated IT Support or IT Operations role within a fast-paced environment.
• The Stack:
• IAM: Deep familiarity with Okta & Google workspace (Workflows experience is a huge plus).
• Productivity: Administrative knowledge of GWS and Office 365 administration.
• OS: Knowledge in macOS & Windows troubleshooting and deployment.
• ITSM: Hands-on experience with Jira Service Management or similar enterprise ticketing systems.
• Demonstrated enterprise-level IT reporting skills
• Automation Mindset: A strong inclination for automation; actively seeking ways to automate manual processes using tools like Okta Workflows, scripting, and AI- based workflow creations.
• Communication: Ability to translate complex technical terminology into understandable instructions for non-technical user
• Continuous Learning: A commitment to a learning attitude and adaptability to the fast-changing IT and Security landscape

Required Skills

[‘Okta’, ‘Google Workspace’]

Additional Information

NA