Associate Vice President Operations Full Time

Company Description

Credence Global Solutions is a diversified technology-driven financial transformation company with deep expertise and focus on Receivables Management, Health care RCM, Technology Platforms and Contact Center verticals. Credence services leading telecommunication, health care and media companies in the United States. Health care providers serviced by Credence include medical transport providers, emergency physicians, health infusion service providers, and diagnostic laboratories. In the telecommunication vertical, Credence serves four of the top five providers in the United States.

Our Group Companies:

• Credence Resource Management, LLC – Focuses on providing

Receivables Management and voice based BPO services, is the flagship

company of the Credence Group.

• Innoval Global Solutions, LLC & Medstat Inc – Provide RCM services to

health care providers.

• iValuate Global Technologies – Provides Technology platforms that

enhance productivity and compliance for creditors and health care provider

Role Description

The Associate Vice President – Operations (Revenue Cycle Management) will oversee and manage operational activities to ensure efficiency and excellence in service delivery. The role involves strategic planning, managing profit and loss (P&L) aspects, optimizing operations, and ensuring high-quality customer service. This is a full-time, on-site role based in Mumbai, India, requiring a strong background in strategic and operational leadership within revenue cycle management.

Job Roles & Responsibilities

• Drive and lead all the RCM and collection operations functions effectively with process improvements of existing processes
• Performing operational due diligence for new prospective clients 
• Develop the Operations strategy for the organisation, keeping in mind the business requirements 
• Manage onshore centers for Patient collections and Insurance billing 
• Coordinate with the other department for smooth functioning of the process 
• Should have experience in project transition
• Should have handle entire functions of Healthcare RCM Process, AR & Denial
• Management (voice & Non voice)
• Exposure on Client Relationship Management.
• Should have experience in expanding operations and work on prospect clients, RFPs, SOP’s and DOU’s etc. 
• Analysis of trends affecting coding, charges, accounts receivable, and collection, and assign manageable tasks to billing team
• Knowledge of company policies and procedures to be able to provide the right answers to inquiries from all customers (both internal and external) 
• Strong interpersonal skills to be able to effectively relate with the public, patients, organizations, and other employees 
• Staff development including training, coaching and competence assessment
• Motivate and lead high performance management team

Kindly Note:

At Credence, we uphold the highest standards of integrity in our recruitment process. We do not charge any fees at any stage of the hiring process, and we strictly prohibit any third parties, vendors, or individuals from soliciting money in exchange for job opportunities at Credence. If you are approached by anyone requesting payment or offering you a position at Credence in exchange for money, do not engage with them. Such actions are fraudulent and not authorized by Credence. Please report any such incidents immediately to our official HR team at hr@credencerm.com Your safety and trust are important to us. Thank you for helping us maintain a fair and transparent hiring environment