Asst Manager – Ops Analytics (DP), HQC Full Time

Asst Manager – Ops Analytics (DP)

Function

Operations

Reports To

Lead- BFSI & VFS Operations

Location

Head Office

Travel Required

25% þ 50% ☐ 75% ☐

About DHL Blue Dart Express India:

Blue Dart Express Limited, a listed company, is a leader in courier, integrated air express package distribution, and eCommerce in South Asia, offering a wide range of logistics solutions. Founded in 1983, it is recognised for reliable, time-bound, and secure delivery services across 55,000+ locations in India as well as internationally. Its competencies span across evaluation and contracting, planning and transition, delivery and execution, and specific service capabilities. We pride ourselves on innovation, digitalization, service excellence, and creating long-term partnerships with our clients, enabling businesses to thrive in the fast-paced logistics environment and ever-evolving supply-chains. It wholly-owns India’s only scheduled air cargo airline, Blue Dart Aviation Limited, since May 1994, and the Concorde Air Logistics Limited, a transport, storage, and communications business, since May 2004.

Blue Dart Express Limited is a part of the DHL Group’s DHL eCommerce division, leveraging this global logistics leader’s network across 220 countries and territories to provide comprehensive express and logistics solutions to our clients. Our robust network and unmatched infrastructure have positioned the Blue Dart brand as a key India-grown logistics player with an unmatched and phenomenal global outreach rooted in the DHL brand of its majority shareholder.

We are proud to be consistently ranked among India’s Top 100 Great Places to Work, combining it with DHL Group’s Top Employer certification. Being an Employer of Choice is not just a goal; it’s a fundamental part of who we are, committed to creating a workplace where people are valued, empowered, and wear the sobriquet “Blue Darter” with honour.

If you are looking to join a purpose-led, people-first, company that shapes India’s supply-chains with integrity and safety, Blue Dart is where you belong. Blue Dart offers competitive compensation and comprehensive benefits, access to cross-functional, succession planning and global career paths, and strong culture of recognition.

Position Overview:

The Asst Manager – Ops Analytics (DP) will be responsible for driving shipment lifecycle visibility, operational analytics, delivery performance monitoring, and exception reduction across the network. The role will focus on improving shipment closure timelines, reducing operational penalties, identifying performance gaps, and strengthening customer delivery experience through data-driven insights and process governance.

The incumbent will work closely with Operations, Customer Service, Network, and Business teams to improve operational KPIs, enhance tracking accuracy, and drive continuous improvement initiatives across delivery and return operations.

Job Purpose:

To strengthen operational efficiency and shipment lifecycle governance through analytics-driven monitoring, exception management, and performance optimization, thereby improving delivery timelines, reducing penalties, minimizing shipment exceptions, and enhancing customer experience.

Key Roles & Responsibilities:

Shipment Lifecycle Monitoring & Closure

• Monitor end-to-end shipment lifecycle and ensure timely closure of shipments within defined timelines.
• Identify delays and operational bottlenecks impacting shipment closure and take corrective actions.
• Drive initiatives to reduce penalties arising from delayed shipment lifecycle completion.
• Ensure visibility and tracking accuracy across shipment movement stages.
• Collaborate with operations teams to improve shipment status compliance and closure discipline.

Exception Management & Network Performance

• Analyze shipment exceptions including No Info, Missing Status, and Lost shipments across the network.
• Identify recurring operational gaps leading to shipment exceptions and recommend corrective measures.
• Drive reduction in lost shipments and improve exception resolution turnaround time.
• Monitor operational adherence to scanning and status update processes.
• Publish regular exception dashboards and escalation reports for leadership review.

Delivery & RTO Performance Analytics

• Track delivery and Return to Origin (RTO) performance across regions, hubs, and key customer accounts.
• Identify trends impacting delivery success rates and RTO efficiency.
• Conduct root-cause analysis for service failures, delays, and delivery performance gaps.
• Support operations teams in improving delivery timelines and reducing failed delivery attempts.
• Drive operational reviews to improve network productivity and service quality.

BFSI & Key Customer Performance Analysis

• Monitor EDD performance and operational SLAs for BFSI and strategic customer accounts.
• Identify customer-specific operational gaps and recommend process improvement initiatives.
• Conduct periodic performance reviews for key customers and support service recovery actions.
• Analyze customer complaints, service deviations, and operational trends impacting customer experience.
• Work with Business and Customer Service teams to improve customer performance metrics.

Analytics, Reporting & Governance

• Develop operational dashboards, MIS reports, and analytics models for performance visibility.
• Use data analytics to identify operational trends, process gaps, and improvement opportunities.
• Ensure timely reporting of operational KPIs and governance metrics to management.
• Drive data accuracy, reporting discipline, and operational governance standards.
• Support automation and digital analytics initiatives to improve operational efficiency.

Cross-Functional Collaboration

• Partner with Operations, Customer Service, IT, and Commercial teams for process alignment and issue resolution.
• Support network optimization and continuous improvement initiatives.
• Ensure operational insights are translated into actionable improvement plans.
• Collaborate with technology teams for reporting enhancements and system-driven visibility improvements.

Qualifications & Experience:

Education:

• Graduate in Engineering, Statistics, Mathematics, Operations, Business Analytics, or related discipline preferred.
• Postgraduate qualification in Analytics or Operations Management will be an added advantage.

Experience:

• 4–5 years of experience in operations analytics, logistics analytics, network performance monitoring, or supply chain analytics.
• Strong analytical and reporting experience within logistics, express distribution, eCommerce, or operations environments preferred.
• Experience in shipment lifecycle management, exception analysis, and operational performance reporting.
• Exposure to dashboarding tools, MIS reporting, and operational KPI management preferred.

Skills & Capabilities:

Technical Skills:

• Operations Analytics
• Shipment Lifecycle Monitoring
• Delivery & RTO Performance Analysis
• Exception Management & Root Cause Analysis
• Dashboarding & MIS Reporting
• Data Analytics & Reporting Tools
• Operational Performance Monitoring
• Process Improvement & Governance
• Excel, Power BI, SQL or Similar Analytics Tools

Key Competencies:

• Analytical Thinking
• Attention to Detail
• Problem Solving & Root Cause Analysis
• Data-Driven Decision Making
• Cross-Functional Collaboration
• Execution Excellence
• Process Orientation
• Stakeholder Management
• Continuous Improvement Mindset

Key Performance Indicators:

KRAs

KPIs

Shipment Lifecycle Closure

Timely shipment closure %

Exception Reduction

Reduction in No Info / Missing Status / Lost shipments

Delivery Performance

Delivery success and SLA adherence

RTO Management

RTO performance and reduction trends

Customer Performance

BFSI and key customer service performance

Analytics & Reporting

Accuracy and timeliness of dashboards and MIS

Operational Governance

Compliance to operational tracking and status updates

Process Improvement

Reduction in operational gaps and penalty exposure

Why join DHL Blue Dart?

When you join us, you’re not just taking a job—you’re becoming part of a purpose-led movement that’s reshaping the future of logistics across India and the world. At Blue Dart, we don’t just deliver parcels—we deliver excellence, innovation, and opportunity every day.

Here’s what makes us stand out:

• Great Place to Work® Certified—a testament to our people-first culture, inclusive environment, and commitment to your growth and well-being.
• Competitive pay and performance-linked rewards that truly recognize your impact.
• Structured learning, global exposure, and on-the-job coaching to help you grow faster than ever.
• Best-in-class benefits—from comprehensive medical cover (including optional parental care) to financial wellness and generous time off.
• A culture that celebrates diversity, innovation, and bold thinking—where your voice is heard and your contributions matter.
• Global career paths across the DHL Group, opening doors to opportunities in 220+ countries and territories.
• The pride of working with India’s most awarded logistics brand, trusted by millions and driven by purpose.

This is your chance to do meaningful work, build a career without borders, and thrive in a company that’s not just a logistics leader—but a Great Place to Work. Come grow with us.

Disclaimer:

At Blue Dart Express Limited, all recruitment is conducted through a fair, transparent, and merit-based process aligned with our commitments to Human Rights and Diversity, Equity, Inclusion & Belonging (DEIB).

Blue Dart does not request or accept any fees, deposits, or payments from candidates at any stage of the recruitment or onboarding process. Any such request is fraudulent and unauthorized.

Blue Dart shall not be responsible for any loss arising from such fraudulent activity. For verification, candidates may write to bdjobs@bluedart.com.