BTL Operations Manager Full Time NEW

About the Company

The ideal candidate will have an ability to create and maintain an efficient system of operation to support the business needs. The candidate should be comfortable multitasking and working cross-functionally with different business units. The ideal candidate will have previous experience in related fields.

About the Role

Role Summary

The Operations Lead at Mindshaft Media Pvt. Ltd. is the senior-most functional manager within the Operations — Execution and Vendor Management team, bearing full accountability for the end-to-end execution of all client campaigns from pitch planning to project closure. The Operations Lead is the operational nerve-centre of MMPL — the person who turns creative ideas into flawlessly executed on-ground realities, who manages the vendor ecosystem, who governs the profit margin on every project, and who ensures that the Operations function operates as a cohesive, high-performance, compliance-disciplined team.

The role spans three critical phases: New Pitches (costing, feasibility, element planning, and vendor empanelment before a mandate is confirmed), Work in Progress (campaign execution, vendor coordination, promoter briefing, profit margin maintenance, and daily updates to CS and NBD), and Project Closure (internal expense sheets, vendor payment plans, final documentation submitted to Finance post management approval). The Operations Lead is the primary decision-maker within the function, the escalation point for the sub-team, and the primary representative of Operations in client execution meetings and senior briefings.

As a team leader, the Operations Lead is accountable not only for personal execution quality but for the governance conduct, SOP compliance, and performance of all team members — Assistant Managers, Senior Executives, and Executives. All activities must be conducted in strict adherence to MMPL’s SOPs, with every approval obtained in physical written form, and all budget commitments within the AOP framework.

Key Accountabilities

• Flawless execution: Every campaign managed by the Operations team is delivered on time, on brief, within approved budget, and to quality standards that generate client satisfaction and repeat mandates.
• Profit margin ownership: The gross margin on every project is actively tracked, maintained, and reported — no campaign closes without Finance receiving an internal expense sheet that reflects the approved margin.
• New pitch costing and planning: Final Element Sheets and internal costings for new pitches are prepared accurately and submitted with Ops Head and Management approval before commitment to the client.
• Vendor ecosystem management: The vendor panel is maintained, new vendors are empanelled systematically, and all vendor coordination is executed with discipline, fair competition, and documented approval trails.
• Sub-team leadership: The Operations sub-team operates with clear direction, regular performance feedback, and a culture of discipline and accountability.
• Client execution interface: The Ops Lead leads client execution meetings and promoter briefing meetings, representing Operations credibly at all client-facing execution touchpoints.
• Governance and SOP compliance — personal and team-wide: Every activity within the Operations function is conducted per SOP; every approval is in physical written form; zero informal channel approvals at any level of the team.