Business Solution Associate Full Time

Emerald Clinical Trials is a global leader in clinical research, partnering with over 160 biotech companies and 15 of the world’s top 20pharmaceutical firms. Headquartered in Singapore, we combine scientific excellence with operational expertise to deliver end-to-end clinical trial solutions across all phases, offering Phase I-IV and real-world studies.

With over 25 years of experience and a world-renowned focus in renal research, Emerald Clinical has helped drive medical breakthroughs through deep scientific insight, flawless execution, and an unwavering commitment to quality.

Global Expertise. Local Insight. Real Impact.

Emerald Clinical is where science, speed, and strategy come together to transform healthcare. For over 25 years, we have led the way in clinical research, combining global reach with deep Asia-Pacific expertise and unparalleled local insight to deliver smarter trials and stronger outcomes.

Our 800+ employees that span across Asia-Pacific, Europe, and the Americas are embedded in communities worldwide. We drive faster recruitment, deeper patient engagement, and meaningful results that move medicine forward.

About The Role

The Business Solution Associate is responsible for assistance with the maintenance and delivery of Business Solutions activities to George Clinical projects, with a general remit as follows.

Your Responsibilities

Business Solutions

• Assist with the administration and maintenance of Business Solutions in support of project activities. – Assist with new user creation/updates, new project creation/updates, and other administrative requests/changes to existing systems
• Co-ordinate periodic system reviews to ensure complete and accurate data is recorded
• Assist with testing of amended system functionality
• Ensure accurate and up to date paper and electronic files for Business Solutions activities.
• Assist with the discovery, selection, and implementation of potential Business Solutions. – Assist with testing of new systems during implementation.
• Assist with the preparation of materials for system implementation.
• Provide Business Solutions overview training to new staff during the induction process.
• Assist in organisation and delivery of training to existing staff on Business Solutions where required.
• Maintain and update Business Solutions ‘Administration Manual’, as required.
• Prepare and co-ordinate stakeholder surveys to track Business Solutions performance; summarise results and prepare recommendations
• Actively participate in the development and maintenance of standards and processes relating to Business Solutions activities.
• Functional expert to George Clinical project staff for Business Solutions activities. – Provide timely and effective systems support to project staff via Business Solutions ‘helpdesk’ and/or other communication medium (eg. IM, Phone call etc.).

Personal Development

• Participate in special projects for provide continuously improve processes, tools, systems and organization.
• Mandatory attendance at core training
• Participate in objective setting, performance management, review of the position and the planning and implementation of personal and career development activities.
• Actively participate in project management, organizational meetings and workshops
• Demonstrate understanding and adherence to The George Institute values.

Training, Quality and Compliance

• Complete mandatory training for this role within specified timelines
• Attend mandatory training sessions required for this role
• Identify resources and training to support learning and development within this role
• Comply with all applicable regulations, guidelines, SOPs and project-specific requirements
• Comply with all designated systems relevant to this role
• Ensure own quality control of all relevant processes and activities performed
• Report and escalate identified risks and issues in areas responsibility according to George Clinical and /or project requirements

Customer Focus and Teamwork

• Attend and actively participate in George Clinical meetings and other internal meetings and activities as required
• Provide input to systems, tools and processes to support continuous improvement
• Share knowledge with others, to facilitate learning and development across the organisation

About You

• Previous experience in the application of systems in support of clinical trials, and a good knowledge of the inputs to clinical trials.
• Previous experience working in a project based commercial environment e.g.: clinical research.
• Should be from life science background with a minimum of 5 years of in the field of clinical research in domain such as PV, DM, CRC and clinical system management
• Experience managing all or either of these systems CTMS, LMS, Argus, and Veeva systems, troubleshooting activities is an added advantage.
• Should understand project management concepts, project management experience would be an advantage.
• Ability to contribute to the process of selecting vendors by evaluating potential vendors, their products, services, and capabilities, and ensuring they align with the organization’s needs and objectives.

Why Join Us?

At our core, Emerald Clinical Trials is committed to transforming clinical research by putting people first—both patients and our employees. By joining our team, you’ll be part of a global network of passionate professionals working together to deliver better research and outcomes for millions worldwide.

Here’s What Makes Us Stand Out

• Purpose-Driven Work: You’ll contribute to clinical trials that genuinely improve lives, with a focus on therapies in renal, cardiometabolic, and oncology.
• Global Reach, Local Expertise: Our teams connect with local communities, building trust and meaningful engagement for every trial.
• Collaboration and Innovation: Work in a culture that values diverse perspectives and creative solutions to solve global health challenges.

What We Offer

We understand that great work happens when people feel valued and supported. That’s why we provide:

• Competitive Compensation: A tailored salary and benefits package to reflect your skills and experience.
• Flexibility: Enjoy hybrid or remote working arrangements, depending on your location and role.
• Career Growth: Access to a wealth of learning opportunities and a global network of scientific leaders to help you grow and develop in your role.
• Employee Wellbeing: Participate in programs and initiatives designed to promote work-life balance, health, and team connection, including global engagement surveys, recognition programs, and team-building events.
• Global Opportunities: Be part of a company with international reach, offering you exposure to diverse projects and clients.

Interested? Apply now and help us achieve our mission to improve the health of millions worldwide.

We are an equal-opportunity employer and encourage applications from all qualified candidates.