Business Strategy Consultant Full Time NEW

Why should you choose us?

Rakuten Symphony is reimagining telecom, changing supply chain norms and disrupting outmoded thinking that threatens the industry’s pursuit of rapid innovation and growth. Based on proven modern infrastructure practices, its open interface platforms make it possible to launch and operate advanced mobile services in a fraction of the time and cost of conventional approaches, with no compromise to network quality or security.

Rakuten Symphony has operations in Japan, the United States, Singapore, India, South Korea, Europe, and the Middle East Africa region. For more information, visit:

https://symphony.rakuten.com.

Building on the technology Rakuten used to launch Japan’s newest mobile network, we are taking our mobile offering global. To support our ambitions to provide an innovative cloud-native telco platform for our customers, Rakuten Symphony is looking to recruit and develop top talent from around the globe. We are looking for individuals to join our team across all functional areas of our business – from sales to engineering, support functions to product development.

Let’s build the future of mobile telecommunications together!

About Rakuten Group, Inc. (TSE: 4755) is a global leader in internet services that empower individuals, communities, businesses and society. Founded in Tokyo in 1997 as an online marketplace, Rakuten has expanded to offer services in e-commerce, fintech, digital content and communications to 2 billion members around the world. The Rakuten Group has over 30,000 employees, and operations in 30 countries and regions. For more information visit https://global.rakuten.com/corp/.

As a Senior Consultant, you will work on projects that help Rakuten Symphony integrate strategy, process, technology, and information to increase effectiveness, reduce costs, improve profit and shareholder value. Identify areas for cost reduction and operational efficiency within projects. Understand Rakuten Business needs, objectives, and challenges through effective communication and collaboration. Communicate project goals, strategies, and progress effectively to both internal teams and external stakeholders. Ensure alignment between project objectives and Rakuten Mobile’s business needs.

Preferred Qualification and Expertise:

• Bachelor’s degree and Full time MBA/PGDM from Tier1/Tier2 B Schools.
• Understanding of Core processes and functions in telecom.
• Experience working with C‑level and senior stakeholders.
• Excellent stakeholder management and storytelling skills.
• Ability to convert data and insights into executive‑level recommendations.
• 5+ Years of Management consulting experience in telecom industry
• Customer Experience consulting.
• Service transformation.
• Complaints management.
• TM Forum Process Framework and ITIL Best practices.
• Strong expertise in:
• Strategy & design.
• Process re‑engineering (Lean / Six Sigma preferred).
• Root cause & systemic issue analysis.
• Process design, optimization & Transformation for telecom clients.
• Frameworks / Tools : Six Sigma, Lean, Value stream mapping, SIPOC, BPMN 2.0
• OSS/ BSS Functional Knowledge.
• Agile/ SCRUM Fundamentals.
• Automation/ Digitization tools.
• Working knowledge on typical telco network, function, Products, tools and services.
• Data Mining and analysis from business perspective to derive insightful outcomes.
• Some exposure on Product and/ or Project Management.
• Strategic thinking with execution focus, structured problem solving.
• High ownership and accountability.
• Customer‑first mindset with commercial awareness.
• Knowledge on Digital technology areas like mobility, cloud, data analytics, insights, and reporting platforms like Power-BI, IOT, AI/ ML.
• Excellent teamwork, ability to work as part of a cross-cultural team including flexibility to support multiple time zones when necessary.

Key Activities:

• Define & Execute Strategy: Lead the diagnosis of challenges, define future-state operating models, and guide execution of strategic initiatives to improve customer experience, operations, and profitability.
• Drive Service Transformation: Refine frameworks for simplified, consistent, and proactive CX, identifying and eliminating pain points and systemic failures.
• Strategic Problem Solving: Conduct in-depth analysis and data gathering to uncover root causes, adapting approaches to complex issues with limited information.
• Stakeholder Engagement: Manage relationships with C-level and senior leaders, communicating insights and securing buy-in for strategic recommendations.
• Process Optimization: Apply Lean/Six Sigma principles to streamline operations and enhance service delivery.
• Data-Driven Insights: Analyze business data to derive actionable insights, translating them into executive-level recommendations.
• Champion Best Practices: Implement global best practices in CX management, fostering continuous improvement.

RAKUTEN SHUGI PRINCIPLES:

Our worldwide practices describe specific behaviours that make Rakuten unique and united across the world. We expect Rakuten employees to model these 5 Shugi Principles of Success.

• Always improve, always advance. Only be satisfied with complete success – Kaizen.
• Be passionately professional. Take an uncompromising approach to your work and be determined to be the best.
• Hypothesize – Practice – Validate – Shikumika. Use the Rakuten Cycle to success in unknown territory.
• Maximize Customer Satisfaction. The greatest satisfaction for workers in a service industry is to see their customers smile.
• Speed!! Speed!! Speed!! Always be conscious of time. Take charge, set clear goals, and engage your team.