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Summary Position Summary Services Support Associate I, Contact Center Deloitte believes in its diverse talent. That is why only the BEST choose to be at Deloitte. The FSD team is an internal support line for Deloitte employees for multiple Geographies for Business Application Support. We support all types of calls concerning problems with business applications. FSD team differentiates itself from other Call Centers by way of its work culture which encourages delivering distinctive service and the Rewards and Recognition programs which encourage taking initiative. FSD expects people to work with minimum supervision, think out of the box, make quick decisions, provide attention to detail and be flexible to change.
Work you’ll do
As a Services Support Associate I, Contact Center on the Finance Service Desk team, you will be responsible for providing internal application support to Deloitte professionals across multiple geographies.
- Respond to calls, chats, webforms, voicemails, emails, and fax requests from Deloitte employees.
- Analyze and resolve incidents and service requests involving application software and hardware, or escalate issues to the appropriate support team.
- Document incidents and support requests in the customer relationship management tool and ensure tickets are closed or escalated appropriately.
- Monitor ongoing issues, outages, and environment changes communicated through email and other internal channels.
- Support performance expectations including customer satisfaction, contact quality, first call resolution, and schedule adherence.
The team
The Finance Service Desk (FSD) team provides internal business application support to Deloitte professionals across multiple geographies. The team helps resolve application and technology-related issues through a range of support channels while delivering a consistent service experience. Team members work in a fast-paced environment, collaborate across regions, and support service continuity for internal stakeholders.
Location: Hyderabad
Shift Timings: 11 AM to 8 PM
Qualifications
Required:
- Bachelor of Science, Bachelor of Commerce, Bachelor of Computer Applications, another non-engineering graduate degree, or diploma
- 0-2 years of experience in help desk, contact center, service desk, or technical support
- Experience using Microsoft Office applications, including Word, Excel, and PowerPoint
- Experience troubleshooting computer hardware, software, internet connectivity, or application performance issues
- Experience documenting incidents or service requests in a ticketing system or customer relationship management tool
Preferred:
- Experience supporting users through multiple channels, including calls, chat, email, and webforms
- Experience troubleshooting application access, software, or hardware issues
- Experience working in a shift-based support environment
Our purpose
Deloitte’s purpose is to make an impact that matters for our people, clients, and communities. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities.
Our people and culture
Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ways of thinking, ideas and perspectives, and bring more creativity and innovation to help solve our clients’ most complex challenges. This makes Deloitte one of the most rewarding places to work.
Professional development
At Deloitte, professionals have the opportunity to work with some of the best and discover what works best for them. Here, we prioritize professional growth, offering diverse learning and networking opportunities to help accelerate careers and enhance leadership skills. Our state-of-the-art DU: The Leadership Center in India, located in Hyderabad, represents a tangible symbol of our commitment to the holistic growth and development of our people. Explore DU: The Leadership Center in India .
Benefits To Help You Thrive
At Deloitte, we know that great people make a great organization. Our comprehensive rewards program helps us deliver a distinctly Deloitte experience that helps that empowers our professionals to thrive mentally, physically, and financially—and live their purpose. To support our professionals and their loved ones, we offer a broad range of benefits. Eligibility requirements may be based on role, tenure, type of employment and/ or other criteria. Learn more about what working at Deloitte can mean for you.
Recruiting tips
From developing a stand out resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte. Check out recruiting tips from Deloitte recruiters.
Requisition code: 353733