Claims Manager Full Time

About Company

At Ennovi we harness the power of two megatrends – electrification and AI – to help industries innovate at speed, operate smarter, and achieve sustainable growth. By combining these transformative forces with our global reach and best talent, we empower our customers to lead their markets and drive sustainable progress. From automotive and aerospace to consumer electronics, data storage, industrial, and medical markets, we harness these forces to help our customers create smarter, safer, and more sustainable solutions.

At Ennovi Medical, we serve as an end-to-end customized solution partner, empowering OEMs to harness AI-driven technologies and accelerate innovation for medical devices.

At the crossroads of experience and innovation, we create out-of-the-box enabling technologies within the highly regulated medical business sector. We maintain ISO 13485 certification and FDA registration in Design Control and as a contract manufacturer. Ennovi Medical partners with clients at the earliest stages of the product development process–including voice-of-the-customer research in a clinical setting–to develop the product input document for our client’s medical device. Ennovi Medical business has 4 sites globally and 3 R&D Centers. Learn more at www.ennovi.com/medical/

Ennovi is an equal opportunity employer in conformance with all applicable laws and regulations to individuals who are qualified to perform job requirements. The Company administers its personnel policies, programs, and practices in a non-discriminatory manner in all aspects of the employment relationship, including recruitment, hiring, work assignment, promotion, transfer, termination, wage and salary administration, and selection for training.

Why Join Us

We offer a dynamic, collaborative and inclusive culture that encourages continuous learning, professional growth, and a sense of purpose. As a part of the Ennovi team, employees experience the excitement of being at the forefront of cutting-edge technologies and contributing to a sustainable future.

Our commitment to the transformation is epitomized by our five pillars: Speed, Innovation, Best Talent, Global Reach, and Sustainability. This entails navigating exponential market changes through agile structures, fostering innovation across all aspects of our business, strategically expanding our global footprint, championing sustainability initiatives and nurturing a winning team.

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Role Purpose

The Claims Manager will own, govern, and continuously improve the end to end claims management process globally, ensuring disciplined validation, timely resolution, minimal financial leakage, and maximum recovery for Ennovi. The position is accountable for establishing, governing, and executing global claims management, recovery, across regions and serves as the independent commercial gatekeeper, ensuring due diligence before every claim settlement. The role acts as the central authority on claims logic, evidence, governance, and settlement, working cross functionally with Sales, Operations, Quality, Finance, Legal, and Program teams.

Main Responsibilities

1. Claims Governance & Validation

• Independently validate logic, eligibility, contractual basis, and evidence for:
• Customer claims on Ennovi (Quality defects, delivery failures, SOP delays, chargebacks, etc.)
• Ennovi claims on customers (Program cancellations, SOP delays, volume shortfall, cost recovery, etc.)
• Ensure claims are aligned with:
• Customer agreements, SOPs, contracts, and commercial terms
• Internal policies, quality standards, and accountability frameworks
• Financial exposure and recoverability
• Challenge weak or non compliant claims using data, facts, and contractual interpretation.
• Act as a central authority to challenge non-compliant, inflated, or unsubstantiated claims before approval or settlement.

2. End to End Claims Management

• Own the full lifecycle of claims:
• Intake → Validation → Evidence collation → Review → Negotiation support → Settlement → Closure
• Maintain clear audit trail and documentation for every claim.
• Drive timely closure of aged claims and prevent backlog.

1. Evidence Collation & Case Building

• Partner with Sales, Operations, Quality, Finance, and Legal to collate irrefutable evidence for claim recovery related to:
• Program cancellations
• Volume drops vs award volume
• SOP delays
• Expedite costs
• Excess/obsolete inventory (E&O)
• Tooling amortization losses
• Premium freight
• Develop water tight commercial cases to maximize Ennovi claim recoveries from customers and suppliers.
• Standardize claims documentation, templates, and contractual evidence requirements across regions.

3. Sales & Operations Enablement

• Equip Sales & Operations teams with:
• Financial facts – Impact analysis
• Root cause analysis
• Contractual positioning
• Data-backed counterarguments
• Enable front-line teams to:
• Proactively minimize claim payouts
• Confidently pursue claim recoveries
• Negotiate from a fact-based, financially sound position
• Act as a thought partner during escalations and executive-level negotiations.

4. Reporting, Analytics & KPI Management

• Build and maintain standardized global reporting cadence:
• Open vs closed claims
• Aged claims
• Recovery vs payout trends
• Root causes and systemic issues
• Provide executive ready dashboards and insights for leadership reviews.

5. Claims Tool Ownership & Continuous Improvement

• Own and govern the Claims Management Tool / System:
• Data quality, usage discipline, workflow adherence
• Lead continuous improvement initiatives:
• Process standardization across regions
• SOP development and updates
• Automation and digitization opportunities
• Drive root cause elimination, not just claim resolution.

Key Performance Indicators (KPIs)

Financial & Governance KPIs

• % reduction in unjustified claim payouts
• Claim recovery rate (% recovered vs. eligible)
• Net claim impact vs. prior year
• Margin protection / leakage prevented (₹ / $ / €)

Process & Compliance KPIs

• % claims reviewed with full documented evidence
• Cycle time for claim adjudication

Enablement & Effectiveness KPIs

• Sales & Operations adoption of governance framework
• Reduction in escalated / disputed claims
• Repeat root-cause claims reduction year-over-year

Skills & Competencies

Technical & Functional Skills

• Deep understanding of:
• Automotive / electronics OEM commercial models
• APQP, PPAP, SOP, VA/VE frameworks
• Cost industrialization and manufacturing economics
• Strong pricing, cost build-ups, and margin analysis capabilities
• Commercial contracts & T&Cs
• Advanced financial acumen (P&L, cost drivers, leakage analysis)
• Experience working with:
• Tier 1 / Tier 2 suppliers
• EMS or industrial OEM customers
• Advanced Excel, ERP (SAP), CRM / claims systems

Behavioral & Leadership Skills

• High degree of commercial rigor and independence
• Strong stakeholder influencing and negotiation skills
• Ability to challenge constructively at senior levels
• Structured, analytical thinker with attention to detail
• Comfortable working across cultures, regions, and matrix organizations

Education & Experience

• MBA / master’s degree in finance, Strategy, Operations, or equivalent
• 12+ years of experience in:
• Commercial excellence
• Pricing
• Sales operations
• Finance or program management roles in a global industrial/manufacturing environment
• Proven track record of:
• Claims reduction and recovery
• Margin protection
• Governance implementation at scale
• Experience supporting global, multi plant manufacturing footprints preferred

Ideal Candidate Profile

The ideal candidate is a commercial gatekeeper with a finance mindset, capable of balancing customer relationships with uncompromising governance. They combine analytical depth, contractual fluency, and stakeholder influence to protect profitability without damaging long-term business partnerships.