Client Relationship Manager(KAM) – ( 2-4Years) Full Time NEW

Note: We are only considering candidates who are currently located in Bangalore. Unfortunately, we are not able to consider relocation candidates for this specific opening.

Role: Key Account Manager

About eShipz

eShipz is a fast-growing logistics SaaS company that enables businesses to manage and scale their

outbound shipping operations through automation, data, and deep integrations. Our platform is built to

handle high-volume, complex logistics environments, helping customers improve delivery

performance, reduce costs, and gain real-time visibility across their shipping operations.

At eShipz, Key Account Managers play a pivotal role in client retention, platform adoption, and

revenue expansion. If you enjoy working at the intersection of customers, data, and technology—and

want ownership of high-impact enterprise accounts—eShipz offers a strong foundation to build a

long-term career in B2B SaaS account management.

Key Responsibilities

Client Ownership & Relationship Management

● Act as the single point of contact for assigned key accounts

● Build and maintain long-term relationships with client stakeholders across Operations,

Technology, Finance, and Customer Experience teams

● Conduct regular check-ins, reviews, and Quarterly Business Reviews (QBRs)

Implementation & Adoption

● Drive customer onboarding, implementation, and go-live activities

● Ensure smooth integration of Order, Shipment, Tracking, COD, and Webhook APIs

● Coordinate with internal Tech, Product, and Operations teams for issue resolution

Operational Excellence

● Monitor daily shipment performance including delivery %, delays, RTO, NDR, and POD

● Identify operational bottlenecks and proactively recommend process improvements

● Support clients during peak volumes, escalations, and carrier-related issues

Data, Reporting & Insights

● Analyze shipment and billing data to provide actionable insights

● Prepare and present MIS reports, QBR decks, and performance dashboards

● Highlight cost savings, automation benefits, and efficiency improvements

Revenue Growth & Retention

● Identify upsell and cross-sell opportunities (new carriers, modules, automation features)

● Drive higher platform adoption and shipment volumes

● Ensure timely renewals and minimize churn through consistent value demonstration

Stakeholder Coordination

● Work closely with Sales teams during client handovers and expansion discussions

● Collaborate with Product teams by sharing customer feedback and feature requests

● Coordinate with Finance on billing, freight audits, and reconciliations

Required Skills & Qualifications

Must-Have

● Strong understanding of logistics, shipping, courier operations, and SaaS platforms

● Hands-on exposure to APIs, webhooks, dashboards, and data reporting

● Excellent communication and stakeholder management skills

● Ability to manage multiple accounts and priorities effectively

Good to Have

● Experience in logistics technology, shipping aggregators, or supply chain SaaS

● Understanding of both B2B and B2C shipping workflows

● Familiarity with tools such as Postman, Excel/Google Sheets, and CRM systems

● Prior exposure to Customer Success, Account Management, or Implementation roles