Client Success Manager – US Staffing Full Time NEW

Job Title: Client Success Manager

Job Location: Noida

Job Type: Full-time

Job Description:

• To support the Client Success Management (CSM) desk by managing a designated book of low-touch or transactional accounts, ensuring timely and accurate candidate lifecycle management through Nexus and client VMS portals, and maintaining consistent client communication primarily via email and portal interactions.
• This role also ensures operational excellence through close coordination with Recruiting Assistants, Credentialing, and Onboarding teams.

Requirements:

• ATS: Daily use for documentation, candidate tracking, AA/EA generation, extension management, New Hires thread updates, incident reporting, and termination/cancellation documentation.
• Client VMS Portals: Submission oversight, updates, and communication.
• Email & Phone: For candidate push, client updates, payroll issue resolution, and termination notifications Success Metrics.
• Timeliness and accuracy of candidate documentation in ATS.
• Responsiveness to client portal/email communications.
• Client satisfaction and recruiter feedback.
• 3+ years of relevant experience in staffing, recruiting coordination, or client services.
• Strong written communication and organisational skills.
• Comfortable navigating ATS and VMS platforms.
• Experience handling contract terminations or cancellations a plus.
• Collaborative mindset with the ability to work cross-functionally with RAs, Credentialing, and Onboarding.

Key Responsibilities:

• Candidate Lifecycle Management.
• Client Communication.
• Book of Business (BOB) Ownership.
• Internal Collaboration.
• Payroll & Operational Support.
• Credentialing & Onboarding Coordination.