Cloud Support Engineer (AWS / Azure / GCP) Full Time NEW

Job Type:

Full-Time | Remote (Work From Home)

Contract Period: 1 Year

Shift: USA Shift

Working Days: 5 Days a Week

Job Summary

We are hiring experienced Cloud Support Engineers with strong hands-on expertise in AWS, Azure, and Google Cloud Platform (GCP). The ideal candidate must be capable of providing immediate online/remote support, handling customer issues efficiently, and communicating clearly in English.

Key Responsibilities

• Provide online and remote cloud support solutions
• Troubleshoot and resolve 5–7 customer queries daily, immediately and on first contact
• Handle cloud infrastructure issues related to compute, storage, networking, and security
• Monitor, diagnose, and resolve performance and availability issues
• Work closely with clients to deliver fast and reliable cloud support
• Maintain proper documentation and incident reports
• Follow security, compliance, and support best practices

Required Experience

• Minimum 5 years of experience in:
• Amazon Web Services (AWS)
• Microsoft Azure
• Google Cloud Platform (GCP)
• Strong experience in production cloud environments

Required Certifications (Mandatory)

• AWS Certified Solutions Architect – Associate or Professional
• AWS Certified SysOps Administrator
• AWS Certified Developer (preferred)
• Azure or GCP certifications are a plus

Required Skills

• Excellent spoken and written English (mandatory)
• Strong problem-solving and troubleshooting skills
• Ability to handle multiple issues with quick turnaround
• Customer-focused mindset with clear communication
• Ability to work independently in a remote environment

Required Tools Knowledge

• Remote access tools (AnyDesk, TeamViewer, etc.)
• Video conferencing tools (Zoom, Google Meet)
• Ticketing and support systems
• Monitoring and alerting tools

Salary & Benefits

• Salary: Up to USD $1,000 / month
• Incentives: Up to USD $500 / month (performance-based)
• Permanent Work From Home
• Stable long-term contract
• Exposure to global (USA-based) clients

Additional Information

• Background Verification: Mandatory
• Contract Duration: 1 Year
• Immediate joiners preferred

How to Apply

📧 Contact: SURESH@L4RG.US

📩 Please mention “Cloud Support Engineer” in the subject line.