Commercial Contract Manager Full Time NEW

Ready to shape the future of work?

At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges. If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment.

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.

Inviting applications for the role of Senior Manager – Commercial Contracts

In this role, you will be responsible for shaping and negotiating mutually beneficial and sustainable new business relationships between Genpact and its clients.

You will operate as an expert in the commercial negotiation of business transformation and business process services contracts with our leading global clients and our largest and most complex deals.

You will work with colleagues in pricing, finance, operations, relationship management, transition, legal, quality, compliance and other related teams.

Your role will report into the global Commercial function.

Responsibilities

The Commercial Manager is responsible for shaping and negotiating commercial contracts between Genpact and its clients during the sales process of new deals and renewals.

You will work with Genpact colleagues in sales, pricing, solutions, legal and operations to develop compelling commercial strategies that will enable clients to achieve or exceed their business objectives, whilst ensuring effective and appropriate risk management for Genpact. In addition, you will ensure that contract obligations between both parties are clearly defined, in particular statements of work, outcomes (including service levels), charges and other financial structures.

The Commercial Manager will serve as a commercial advisor to our sales and operating teams, providing insightful, innovative and practical diagnosis and solutions to enable the development of compelling client propositions and effective management of commercial change requests and renewals across the client portfolio.

The role of a Commercial Manager on any pursuit ends with an effective commercial handover to colleagues in transition and operations to ensure mutual success for the client and Genpact during implementation and delivery.

The Commercial Manager will also operate as a leading member of the global Commercial team, and will be expected to contribute to the development of reusable assets and tools enabling the consistency, effectiveness and productivity of your colleagues in the Commercial team.

Skills and Experience

We are looking for candidates who can display high levels of performance and competence in a Commercial Manager or equivalent role whilst serving with a leading global provider of outsourcing, transformation and digital services. In particular, we are interested in the following:

• Experience of negotiating outsourcing and transformation services contracts. In particular, shaping legal and commercial terms including pricing and service levels, and identifying and mitigating contract risks and obligations.
• Excellent skills in the drafting of outsourcing and transformation and services contract documentation, in particular definition of roles, responsibilities and obligations.
• Thorough understanding of the full range of pricing and financial structuring options for these services, including fees at risk, gain share, subscription models and alternate commercial models.
• Very good knowledge of relevant Genpact service domains e.g. finance and accounting, sourcing and procurement, supply chain, order management and IT services.
• Excellent understanding of relevant Genpact services types of work e.g. consulting, outsourcing, analytics and digital.
• Financially literate: very strong understanding of management accounting, in particular pricing models, profit and loss and cash flow.

In addition, candidates must also demonstrate high levels of performance and capability in the following general business skills:

• Articulate and effective communicator. Highly proficient in written and oral business communication to senior colleagues and clients.
• Ability to establish credible relationships and influence senior clients and colleagues within a matrix organisational environment.
• Ability to think critically – identify and mitigate contractual risks while staying agile and pragmatic
• Excellent planning and organisational skills. Able to manage multiple priorities and demands. Strong attention to detail, driven, well-organised, flexible.
• Proficiency in Microsoft Office applications (Word, Excel, Powerpoint).

Qualifications

Minimum qualifications

• Undergraduate degree from credible university, with degree in law, accounting, economics, commerce or other related commercial discipline.
• Minimum years of relevant postgraduate business experience.
• Strong track record of performance, delivery and innovation in complex international working environments.

Preferred qualifications

• Postgraduate or professional qualifications in law, accounting or related commercial disciplines highly desirable.

Why join Genpact?

· Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation

· Make an impact – Drive change for global enterprises and solve business challenges that matter

· Accelerate your career – Get hands-on experience, mentorship, and continuous learning opportunities

· Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day

· Thrive in a values-driven culture – Our courage, curiosity, and incisiveness – built on a foundation of integrity and inclusion – allow your ideas to fuel progress

Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.

Let’s build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a ‘starter kit,’ paying to apply, or purchasing equipment or training.