Customer Care Executive Full Time

📍 Location: Mumbai

Role Overview:

We are looking for a compassionate and service-oriented Customer Care Executive with a hospitality background to enhance patient experience and ensure smooth front-end coordination in a healthcare setup.

Key Responsibilities:

• Maintain accurate patient records & follow-ups
• Handle patient inquiries, appointments & service coordination
• • Deliver a warm, professional & empathetic patient experience
• • Manage front desk interactions & patient flow
• • Coordinate with medical & support teams for seamless service
• • Address patient concerns, feedback & service recovery
• • Ensure high standards of customer service aligned with healthcare protocols
• • Support billing coordination & basic administrative tasks

Requirements:

• Experience in Hospitality / Guest Relations / Customer Service

• Strong communication & interpersonal skills

• Patient-first attitude with empathy & professionalism

• Ability to handle sensitive situations calmly

• Basic knowledge of healthcare environment is a plus

Preferred Profile:

Candidates from hotel, airline, clinic, wellness or service industry with strong customer handling experience.