Customer Care Officer Full Time

Job Description

Job Title: Customer Care Officer

Company: OPPO Mobile India Pvt. Ltd.

Location: Satna (Service Center)

Salary: ₹15,000 – ₹20,000 (Monthly)

Employment Type: Full-Time

Job Summary:

We are looking for a professional and customer-focused Front Desk Executive to be the first point of contact for our OPPO Service Center in Satna. The ideal candidate should have excellent communication skills and a welcoming attitude to ensure a smooth customer experience.

Key Responsibilities:

Greet and assist walk-in customers at the service center.

Register customer complaints and assign tokens or job cards.

Answer incoming calls and handle customer inquiries effectively.

Provide information about product servicing, warranty, and repair timelines.

Coordinate with technicians and service team for timely updates.

Maintain daily logs of customer visits and service details.

Ensure the reception area is tidy and professional at all times.

Requirements:

Minimum qualification: Graduate preferred.

1+ year of experience in a customer service/front desk role preferred.

Good verbal communication in Hindi; Basic English skills are a plus.

Proficient in using computers and MS Office (Excel, Word).

Presentable, polite, and customer-service oriented.

Ability to work independently and in a team.

Pay: ₹15,000.00 – ₹20,000.00 per month

Benefits:

• Provident Fund

Work Location: In person